Sommelier and Server

Baan Lao Fine Thai Cuisine is seeking a personable, skilled and knowledgeable 'Fine Dining' WINE SOMMELIER and SERVER. If you have strong confidence, pay attention to detail, continually educate yourself in the field and thrive in a 'Fine Dining' environment, we would like to hear from you.

Job Requirements:

• Serve as a brand ambassador for Baan Lao, committed to providing an exceptional customer experience.
• Create a pleasant, welcoming, and respectful environment for all guests.
• Ensure efficient and personalized customer service by engaging with customers and ensuring their satisfaction.
• Be extremely knowledgeable about every menu item and able to convey a meaningful description for all guest inquiries.
• Guiding guests through available food & beverage (wine/spirits) options, assisting with selections and pairings.
• Accurately record and relay all food and drink orders.
• Work diligently with our maître d’ and/or management team to immediately address all guest concerns.
• Properly manage the flow of each meal for an optimum guest experience.
• Familiarize yourself with the requests of Return Guests and Special Attention guests, to better serve them on the floor and look for opportunities to exceed their expectations.
• Lead by example and be a pro-active member of our serving staff.
• Control monthly inventory and weekly ordering, assisting in creating, meeting and exceeding all restaurant wine & spirit financial goals and helping to analyze, review, and follow up on these monthly results.
• Create and execute tastings and training seminars for the service team, and guests, as directed by management.
• Regular team, supervisor, and food & beverage meetings.
• Support the service team and floor manager while on shift.
• Ensure the highest quality standards are met for service, cleanliness and food presentation.
• Coordinate with chefs and bartenders, providing clarification when needed.
• Collaborate with the kitchen staff to coordinate food and beverage orders.
• A thorough knowledge of wine, BC wines and Old World wines, a must.
• Extensive knowledge of different types of alcoholic beverages, cocktail recipes, and mixology techniques.
• Keen interest and knowledge in Tea’s is an asset
• Continued education and research on new products within the food & beverage industry.
• Must be able to tend bar and mix cocktails.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages.
• Maintain cleanliness & organization of storage areas such as fridges, storage room and kitchen.
• Create unique and innovative drink recipes that meet customer preferences.
• Assist with the planning, organization, direction, and control of Wine & Spirit offerings.
• Stocking, product rotation & quality control for all food & beverage outlets.
• Handle cash transactions accurately and efficiently.
• Set tables, adhering to brand standards.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Able to function within, and contribute to, a team environment.
• Detail oriented.
• Excellent communication skills.
• Excellent memory for names and faces.
• Exceptional customer service, good interpersonal skills and communication.
• Experience with a restaurant POS software platform.
• Familiarity with POS systems for order processing.
• Formal training in Hospitality is an asset.
• Math skills for measuring ingredients and handling cash transactions.
• Must have legible handwriting.
• Outstanding interpersonal skills.
• Passionate about creating a positive environment for guests and staff.
• Strong customer service skills with the ability to interact with diverse clientele.
• Time management skills to ensure efficient service during peak hours.
• Adhere to all safety and health regulations.
• Comply with all federal, provincial and municipal laws.
• Follow all safety and sanitation policies.

Qualifications:

• WSET Certification (with previous work experience as a ‘Fine Dining’ Sommelier)
• High school diploma is (required)
• Authorization to work in Canada (required)
• Serving It Right Certification (required)
• Minimum 2 years work experience in 'Fine Dining'
• 2+ years of server experience in ‘Fine Dining’ establishment.
• Previous Thai food restaurant experience is preferred.
• Understanding of FoodSafe and liquor law regulations.

Matters to be discussed during Interview:

• Wage
• Health Benefits
• Transportation Subsidy
• Employment Duration