Implementation Associate

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power our global economy, representing more than 40% of global GDP in industries like agriculture, construction, field services, transportation, and manufacturing.

About the role:

Our Implementation Associates assist new customers by executing the implementation strategy effectively. They coordinate between different internal and external stakeholders to ensure seamless onboarding and integration. This role involves setting up configurations, overseeing deployments, and meeting project timelines. Associates also identify new leads and collaborate with Account Executives to facilitate project kick-offs.

This role is cross-functional, working alongside Sales, Support, Sales Engineering, and Product, offering an inside view of a hyper-growth company.

You should apply if:

• You want to impact the industries that run our world: Your work can affect logistics, safety, and efficiency in key sectors.
• You thrive when solving problems: Partner with customers to find solutions for safe and efficient operations.
• You are a natural relationship builder: Maintain constant communication with customers and cross-functional teams.
• You are the architect of your own career: Opportunities to grow and develop your career in a dynamic environment.
• You want to be with the best: Collaborate with top professionals and contribute to a winning culture.

In this role, you will:

• Ensure customers enhance safety, efficiency, and sustainability with our IoT platform.
• Develop joint installation plans with customers, detailing objectives and timelines.
• Conduct onboarding kickoffs with decision-makers, aligning on goals.
• Lead workshops to improve customer operations using Samsara products.
• Understand and explain Samsara's capabilities to various businesses.
• Mentor Customer Success and Support teams.
• Embed Samsara's cultural principles in global scaling efforts.

Minimum requirements for this role:

• 2+ years in Customer Success, account management, or strategic consulting; SaaS experience preferred.
• Bachelor's degree from an accredited university.
• High visibility role requiring strong priority management and emotional intelligence.
• Ability to multi-task and proactively manage priorities.
• Experience with technical products.
• Strong problem-solving and communication skills across diverse stakeholders.
• Desire to excel and adapt in a fast-paced environment.
• Composure under pressure in customer interactions.

An ideal candidate also has:

• Experience with large-scale business solutions for Fortune 500 companies.
• Thrives in an unstructured, fast-paced environment.

Benefits

Competitive compensation, flexible working arrangements, health benefits, and more.

Accommodations

Commitment to equal opportunity for qualified persons with disabilities. Contact us for accommodations in the hiring process.

Flexible Working

Support for in-person, hybrid, and remote work models. Job descriptions will specify any location requirements.

Fraudulent Employment Offers

Awareness of scams involving fake job offers. We do not charge fees at any stage of hiring.