Manager, Modern Workplace Technology Consulting

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is currently seeking a Manager, Modern Workplace Technology Consulting to join our Technology Consulting team in the Greater Toronto Area. BDO's Modern Workplace Practice provides clients with solutions and services in the areas of Microsoft 365 Copilot, Copilot Studio, Microsoft 365, SharePoint, Teams, Viva, Enterprise Content Management, Intranets and Collaboration.

Key responsibilities of the role will include:

Growth:

• Participating in pre-sales activities including creating and running demos, presentations, drafting statements of work, pricing, proposals and responding to requests for proposal (RFPs)
• Assisting in the development & implementation of new service offering

Engagements:

• Running client workshops and gathering/documenting requirements for modern workplace, content/document management and collaboration solutions
• Project management of multiple engagements against budget, timeline and scope
• Developing strategies and roadmap for clients to begin their modern workplace journey
• Lead and manage marketing and sales campaigns to generate leads
• Act as a liaison with Partners including Microsoft and other ISV's
• Evangelize Microsoft Copilot for M365, Microsoft 365, Viva and other Microsoft products internally and with clients
• Contribute to strategic direction of the Modern Workplace practice
• Acting as a customer escalation contact as required and providing management and guidance related to the resolution of customer satisfaction concerns
• Building deeper relationships with clients and assisting in expanding the engagement footprint when the opportunity presents itself
• Creating end user documentation for clients and providing training on Microsoft 365 and other applications

Talent:

• Leading/managing engagement teams and ensuring that team members are effectively utilized
• On-going mentoring and coaching of team members including performance management
• Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
• Fostering a sense of purpose within the team; developing short and long-term objectives aligned with driving behaviours supporting our core values, mission and vision
• Interviewing and hiring new talent as the team grows

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
• You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your experience and education

• Excellent customer-facing, communication and presentation skills
• Expert knowledge of the latest Modern Work tools in Microsoft 365, Microsoft Copilot for M365, SharePoint, Teams, Viva
• Adept at understanding and eliciting client business challenges and documenting high-level requirements
• Ability to run workshops/requirements gathering sessions for modern workplace, employee experience, content management, document management and collaboration solutions
• Experience leading or managing a team and coaching/mentoring team members
• Experience leading pre-sales meetings and activities including creating and running demos, presentations, drafting statements of work, proposals and responding to request for proposals (RFPs)
• Experience with Change Management and adoption frameworks
• Experience creating end user documentation and provide training on Microsoft services
• Ability to do project management and business analysis
• Understanding of the following concepts: GenAI, Agentic AI, Document Management, Unstructured Data, Employee Experience, Knowledge Management, Information Management
• Previous experience working with a consulting firm would be an asset
• Excellent in multi-tasking and time management
• Strategic planning and management expertise

Why BDO?

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up:

Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter:

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts:

We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility:

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It's about creating work experiences that meet everyone's needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct:

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click "Apply now" to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.