Training and Business Support Services Coordinator

Under the general direction of the Continuous Improvement Administrator, the Training and Business Support Services Coordinator will:

• Coordinate training for the Planning, Property and Development Department, as the lead trainer of core departmental software applications and operational process changes related to priority projects and initiatives. This position is responsible for the creation, development and delivery of training programs, including: identifying training needs, training curriculum development, one-on-one/group training, on-going training reporting, and developing training documentation.
• Assume core project team member responsibilities, as well as leadership responsibilities, in various Departmental priority initiatives and process improvement projects.
• Assume a key role in Change Management for the Department. Develop, implement and manage organization change management plans, including training and communication deliverables to meet project objectives. Create and implement plans to manage impacts related to technological changes, process changes, and strategic changes.
• Lead the development and implementation of best practice processes and a maintenance plan for a Departmental Knowledge Management System.
• Provide direction, leadership, expertise and guidance to internal staff.

As the Training and Business Support Services Coordinator, you will:

• Develop and implement training programs, documentation and awareness materials for the Planning, Property and Development Department.
• Provide expertise as a core project team member and leader in various Departmental process improvement projects and priority initiatives.
• Be responsible for the overall leadership of staff, including supervising the day-to-day activities for efficiency, quality, and adherence to standards, policies, and procedures.
• Assume a key role as Change Management lead and advisor for the Department.
• Develop and implement best practice processes and a maintenance plan for a departmental Knowledge Management System.
• Function as a key member of the Strategic Initiatives and Project Development Branch of the Office of the Director.

Your education and qualifications include:

• Undergraduate degree in a relevant or related discipline (i.e., social sciences, management, commerce, business administration, public administration) or equivalent combination of education and training will be considered.
• Change Management training or certification (e.g., Prosci ADKAR).
• Certificate in Adult Continuing Education (CACE) is an asset.
• Project Management training or certification is an asset.
• Four (4) years of experience leading organizational training and change management initiatives in a public sector or corporate project environment with minimal direct supervision.
• Experience conducting analysis, synthesizing information, and preparing materials for various audiences.
• Experience developing and deploying training for users of new processes and software.
• Experience leading formal and project communications for organization-wide change.
• Experience as an organizational change leader identifying and documenting change opportunities, risks, and impacts across diverse stakeholder groups.
• Experience formulating written communications, presentations, videos, and/or working with communications specialists dedicated to these activities.
• Experience working on IT projects and organizational transformation initiatives.
• Experience coordinating cross functional projects including needs assessment, project definition/scope/resource requirements, project planning, implementation and closure.
• Experience supervising staff, including coaching, mentoring, evaluating performance, and providing feedback.
• Strong problem-solving, research and decision-making skills.
• Advanced proficiency in using Microsoft Office suite products, such as MS Word, Teams, Outlook, Excel.
• Strong verbal communication skills, with the ability to communicate effectively with a variety of internal and external stakeholders.
• Strong written communication skills, with the ability to communicate effectively with a variety of internal and external stakeholders.
• Excellent interpersonal skills, with the ability to establish and maintain effective, collaborative working relationships with all levels of internal and external stakeholders in a political and public management environment.
• Ability to plan and organize work effectively, set and reset priorities, identify and resolve problems, and meet deadlines under pressure in an environment with competing priorities.
• Demonstrated success in leading change initiatives, navigating complex environments, and influencing desirable outcomes through positive and collaborative relationship management.
• Strong political acumen.

• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service here at application.

Conditions of employment:

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit here.