Client Service Administrator

Job Description

We are seeking a Client Service Administrator to join our team in Toronto, Waterloo or Winnipeg.

As the Client Service Administrator, you will be a part of a dynamic team, that provides an exceptional client experience for Group Insurance clients. In this role, you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments, changes, and plan updates as required. As a technically savvy individual, you will provide administrative support to the Client Service Specialists through the completion of Portal Updates, written communications and other adhoc duties.

The Client Service Administrator will:

• Handle incoming and outgoing mail for the client service team
• File enrolments and member change requests as appropriate
• Manage the general email inbox - converting requests onto appropriate platforms
• Support portal approvals process for standard transactions
• Complete written communications and letters to Plan Members and Plan Sponsors
• Support the month end billing cycle
• Execute data entry and administrative tasks
• Perform adhoc duties as required
  
  
  

T o be successful as a Client Service Administrator with People Corporation, you will need :

• 2+ years of experience in the group benefits industry (call center, claims, group administration)
• 2+ years of experience working in a client focused environment with commitment for service excellence
  
  
  

All-star candidates will have:

• Bilingual: English & French (Written & Spoken) is considered an asset
• Completion of post-secondary education at a college or university is considered an asset.
• Excellent communication skills, both written and verbal
• The ability to multi-task and prioritize to meet client and internal needs
• Strong computer skills and proficiency using the MS Office Suite - Excel, Word, Outlook, etc...
  
  
  

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation
  
  
  

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]