Elevator Installation Support Technician

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Garaventa Lift has a long-standing reputation as a world-class manufacturer specializing in LU/LA elevators, home elevators, and platform wheelchair lifts. Our passion is in creating an accessible world by developing and distributing products which promote barrier free access for all! Check out what we do at www.garaventalift.com ! The roots of the company date back to 1928, when Garaventa pioneers built their first cable car in the Swiss alps and founded the company. Today, Garaventa Lift has grown into a global market leader thanks to innovative design, product functionality, and overall quality and safety. Our lifts are installed and maintained in over 100,000 private homes and public facilities such as office buildings, churches and places of worship, universities and train stations.

Currently, we are seeking full-time Elevator Installation Support to join our team of Elevator at Garaventa Lift at Surrey, BC. This is a Remote position.

Position Summary

The Elevator Support Technician plays a crucial role in providing exceptional customer service and technical support for Garaventa Lift’s products. This position requires fast-paced interaction with international customers, offering installation guidance, maintenance support, and troubleshooting advice. The ideal candidate will possess a solid understanding of mechanical systems and electrical controls, with the opportunity for specialized training in hydraulics and electronic systems.

Essential Duties And Requirements

• Serve as the primary point of contact for technical inquiries related to Garaventa Lift products, reporting to the Technical Support Manager.
• Communicate effectively with customers through email, telephone, and in-person interactions, with occasional travel as needed.
• Conduct Tier 1 troubleshooting by identifying issues and providing known solutions.
• Perform Tier 2 troubleshooting using schematics, wiring diagrams, and operational sequences to diagnose faults.
• Engage in Tier 3 troubleshooting by conducting field inspections and collaborating with engineers and product managers to develop resolutions.
• Gather and relay technical information from manuals and drawings to assist customers.
• Process parts orders, accurately identifying components required for repairs or replacements.
• Manage warranty claims and adjudicate related issues.
• Identify and report quality concerns and defect patterns to improve product reliability.
• Assist in the development and distribution of technical documentation and product bulletins.
• Undertake other relevant tasks as assigned to support the team and enhance customer satisfaction.
  
  

Mindset, Skills & Education

• Energetic, eager, tenacious!
• Elevator Mechanic, Electrician, or Mechanic preferred. Equivalent field experience is accepted.
• Fluent in English (additional languages are beneficial).
• Excellent written communication and clear, concise verbal communication.
• Exceptional customer service skills.
• Ability to work with minimal supervision.
• Goal and team oriented.
  
  

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. Join us in Creating an Accessible World!