Service Desk Analyst - Summer Student

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

Summary

We are currently recruiting for a Service Desk Analyst to be a part of our Information Services Team in Edmonton. The successful candidate will report to the Manager, IT Services & Sustainability.

Work Term – 4 months (May – August 2025)

Role and Responsibilities

To assist with the following (will train):

• Installation and configuration of Windows operating systems and software programs
• Installation and set-up of internal users’ computer systems
• Technical support of hardware and software (e.g., MS Office, etc.)
• Provide internal users with in-person and telephone support
• Evaluate operational challenges and recommend solutions
• Assist with office equipment relocations
• Perform minor printer support

Qualifications and Skills

• Currently enrolled in post-secondary school, directly related to Information Technology
• Good triage skills (know when to solve and when to dispatch)
• Solid working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)
• Experience with Smartphones and mobile devices an asset
• Experience with Service Desk ticketing system (e.g., ServiceNow) an asset
• Experience with remote control tools (e.g., SCCM) and Dell hardware an asset
• ITIL certification an asset
• Proven customer service practices (on phone and in person when dispatched)
• Technical problem solver who is detail-oriented
• Strong interpersonal, communication, and organizational skills
• Effective management of priorities and multiple deadlines
• Highly motivated and innovative
• Strong team player
• Entrepreneurial work ethic

As part our recruitment process, successful candidates will be required to pass a pre-employment security background check.

Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.