Manager, Digital Services

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We look forward to hearing from you!

Position Highlights

Within ICBC you'll find an innovative and stimulating environment. If you’re passionate about software development practices, helping organizations adopt new technologies and leading, defining and guiding them through to execution, then take this opportunity to learn more about ICBC and see how you can become a valuable part of our team.

As a Manager, Digital Services, you will manage the Customer Data and Interaction team to support a diverse application portfolio. You will also be leading cross-functional application teams to deliver and operationally support digital solutions for customers through all phases within Disciplined Agile Framework in alignment with ICBC's business strategies and priorities.

Position Requirements

• A minimum of 3 years experience managing cross-functional teams and in all aspects of people management (coaching, development, performance management)
• At minimum of 3 years experience designing and implementing digital communication solutions for customers, some examples include document production, delivery of outbound communications, utilizing customer data to provide a personalized experience.
• Experience in designing, delivering and maintaining customer data standards and solutions, ensuring consistency and accuracy across all applications.
• Experience in delivering customer interaction tracking solutions, understanding all customer touch-points and mapping online journey.
• Experience in the planning and delivery of digital solutions, with proven project management skills (e.g. planning, tracking, monitoring, budget, vendor and contract management).
• Knowledge and experience implementing some of the following technology solutions will be an asset: Kofax, Engage One, Acoustics.
• Highly effective communicator with excellent interpersonal, presentation, facilitation, negotiation skills, and presentation and facilitation skills.
• Degree in Computer Science, Engineering, or related field.
  
  

You are an insatiable learner and thoughtful people leader whose knowledge of best practices, emerging trends and changes will play a key part in your success in this role.

This Role Requires You To

• Lead agile delivery teams to enable organizational change through technology innovation and deliver value to business operations;
• Ensure projects, releases, feature upgrades, and maintenance fixes are delivered on time;
• Establish and maintain trusted relationships with business and IT and other corporate stakeholders, collaborating with stakeholders to ideate and experiment with new technology to solve business problems;
• Lead and build a high-performance team, provide inspiration and foster innovative approach to problem solving.
• Stays informed of trends in both technology and insurance industry, focusing on continuous improvement modernizing and evolving all digital services.
• Be a pragmatic visionary who can translate business needs into innovative technology solutions that scale both technologically and operationally.
• Consult, communicate, and collaborate with various teams, (IT, business & 3rd party vendors) to ensure seamless integration of new solutions with timely and quality deliverables, meeting or exceed performance levels for stable operations.
  
  

Position Information

• ICBC provides comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan.
• Three options of health and dental coverage. Two of those options fully paid by ICBC and with access to Flex credits.
• 100% employer paid life insurance, long term disability and travel insurance.
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks plus 85% of your pay for a subsequent period of up to 9 weeks.
• Additional optional insurance coverages.
• Only candidates legally entitled to work in Canada will be considered for this position.
  
  

About Us

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work Arrangements Defined

• Resident – you will work at your primary in-office headquarters on all scheduled work days.
• Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
• Hybrid 10 – you will work a minimum of 10 days in a 4-week period at your primary office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
• Mobile – you will work a significant amount of time in the field, in addition to working from an office and optionally working remotely within British Columbia.
  
  

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