Summer Student, Service Desk

NorthRiver is a Canadian owned and operated gas gathering and processing business based in Western Canada. With operations in Northeast British Columbia and Northwest Alberta, and headquartered in Calgary, Alberta. NorthRiver provides connectivity for its customers to major demand markets including the U.S. Pacific Northwest, U.S. Midwest and Western Canada.

Our purpose is to create value with our partners by delivering Canadian energy.

To learn more about us, visit https://nrm.ca/.

We are actively recruiting for a Summer Student, Service Desk at our Calgary Office, reporting to the Supervisor, Infrastructure. This role is highly user focused and will be a part of a team that interacts with almost every area of the business daily.

Responsibilities:

• Provide top-notch customer service to corporate and field employees, resolving IT issues via phone, email, or walk-up.
• Track and manage requests in the ServiceNow system, ensuring timely resolution and clear communication.
• Set expectations for ticket priorities and ensure requests are completed on time per service agreements.
• Research and recommend improvements to enhance service delivery, reduce downtime, and optimize performance.
• Support the implementation and operation of IT systems, including mobility, software, networks, phone systems, and end-user devices.
• Collaborate with IT teams to maintain and update documentation on network, application, and infrastructure systems.
• Willingness to learn and grow in areas like infrastructure, networking, and security.
• Contribute to a positive team environment, taking ownership of IT tasks and supporting overall team success.

Qualifications:

• Currently pursuing a Bachelor’s or Diploma in Computer Science/Engineering or a related program.
• Hands-on experience with supporting end-user devices, servers, networks, and telecommunications systems.
• Strong communication skills to effectively convey technical needs and solutions across all levels (from Field to Office).
• Familiarity with ticketing systems, especially ServiceNow, to manage and track support requests.
• Exceptional written and verbal communication abilities, ensuring clear and effective interaction.

This is a high growth, fast paced organization. The ability to be productive and successful in a busy work environment is critical.

At NorthRiver Midstream we embrace a culture of diversity and inclusion with equal access to opportunities based on individual merit by creating an environment which encourages all employees to contribute their unique capabilities and perspectives.

Final candidates for this position may be required to undergo a security and background screening, including a criminal records check.