Consumer Resource Center Specialist

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Marketing

As a Bilingual Consumer Resource Specialist with Reckitt, you’ll have the freedom to succeed.

Reckitt is more than a company. We’re a growing community of over 40,000 diverse, talented entrepreneurs – driven by our purpose to protect, heal and nurture in the relentless pursuit of a cleaner healthier world. We work each day to ensure that access to high quality hygiene, wellness and nourishment is a right, not a privilege. Drawing on each other’s skills, working together and putting consumers and our people first, we strive to give each and every team member the Freedom to Succeed.

To make this happen, we’ve created an environment where curiosity is encouraged, ideas are embraced, and ownership is given. Opportunities are everywhere, and ambitions grow. We are an organization that strives for excellence every day, serving our consumers and customers in a better way each day.

Reporting To: Manager, Consumer Resource Centre

Employment Type: Contract/ 12 months – replacing maternity leave

Location: Remote work from home only (9-5 Eastern Time) Monday to Friday

About The Role

The role involves building and maintaining loyal and sustainable relationships with Enfamil’s consumers via Facebook, Instagram (other social platforms), Chat, Email, Online Store and Phone. Flexibility to adopt to different usage of technology tools and change in processes required. Handling consumer questions and complaints with professionalism and integrity as well as promoting continuous learning and collaboration within the CRC team is a large part of this role.

Our Call Centers are open Monday through Friday between 9:00am – 5:00pm with occasional overtime required. You’ll have standard hours to help manage that work/life balance – no shift work here!

Your responsibilities

• Identify, analyze and take appropriate action to respond and resolve consumer questions to ensure top-notch consumer experiences.
• Probe consumers to identify opportunities to market other Reckitt products and to understand consumer behaviors.
• Track detailed consumer information in our data systems to leverage CRC knowledge across organization.
• Respect Reckitt policies, procedures and brand strategies.
  
  

The experience we're looking for

• You’re Bilingual (English/French) and have strong communication skills, both oral and written, in both official languages.
• You have 2-3 years of call center or customer service experience.
• You have undeniable drive, enthusiasm, and energy.
• You’re always putting people and consumers first and have a passion for providing the best customer service.
• You’re adaptable. You thrive in fast-paced and ever-changing environments.
• You’re tech savvy. We use several programs and we’re always looking at the next innovative technology that will help us better serve our consumers.
• Post-Secondary Education is must. Bonus points for a degree in nursing, dietetics or nutrition.
  
  

The skills for success

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.