Account Support Representative

Company Overview:

Telus Health is a leading provider of innovative healthcare solutions, dedicated to transforming the way healthcare is delivered across Canada. We offer a comprehensive suite of digital products and services that empower healthcare providers to enhance patient care and streamline their operations. As part of our continued commitment to excellence, we are seeking a motivated and customer-focused Account Support Representative to join our dynamic team.

Job Description:

As an Account Support Representative (Inside Sales) for Telus Health Provider Solutions, you will play a pivotal role in driving revenue growth and expanding our value-added services within our existing Electronic Medical Records (EMR) user base. Your primary responsibility will be to build strong relationships with our customers and identify opportunities to introduce our suite of value-added services, such as Pomelo, Virtual Visits, MedDialogue, and PrescribeIT.

Responsibilities:

• Act as the primary point of contact for existing EMR users, delivering exceptional customer service and building strong, long-term relationships
• Develop a deep understanding of the features, benefits, and value propositions of our value-added services
• Proactively identify opportunities within the existing customer base to promote and sell value-added services, driving revenue growth
• Conduct product demonstrations, webinars, and training sessions to showcase the benefits and functionalities of our services
• Collaborate closely with the sales team, product managers, and marketing to ensure a coordinated approach to customer engagement and upselling opportunities
• Maintain accurate and up-to-date records of customer interactions, sales activities, and opportunities in the CRM system
• Provide timely and accurate forecasts, reports, and insights on sales activities and pipeline

Qualifications

• 2+ years of experience in inside sales or account management, preferably in the healthcare industry
• Proven track record of achieving sales targets and driving revenue growth
• Strong understanding of Electronic Medical Records (EMR) and the healthcare industry
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers
• Ability to deliver persuasive presentations and product demonstrations
• Highly organized with excellent time management skills, able to prioritize tasks and meet deadlines
• Self-motivated, results-oriented, and able to work independently as well as part of a team
• Proficiency in CRM systems and Microsoft Office Suite
• Bachelor's degree in business, healthcare, or a related field is preferred

Compensation and Benefits

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually, or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live, and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.