Uniformed Asset Protection Personnel

Come make your difference in communities across Canada, where authenticity, trust, and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Job Profile: Uniformed Asset Protection Personnel (Customer Service)

Location: Zehr’s 555 Davenport Rd, Waterloo, ON N2L 6L2. Are you passionate about providing an exceptional shopping experience for customers and delighting them every step of the way? If so, enjoy an exciting role with one of Canada’s largest employers and help make our stores a great place for customers to shop! Uniformed Asset Protection Personnel welcome customers as they enter the store and provide friendly service and respond to Asset Protection initiatives. UAPP will collaborate with the other employees of the store and may need to perform other assigned duties as required.

Support for you at Loblaw goes far beyond a pay cheque. We will support your ongoing career development with in-house training programs and tuition assistance. We offer a competitive pay rate, a 10% Colleague Discount program, as well as a company matched Pension Plan, Health Benefits, and Employee Stock Purchase Program.

Roles and Responsibilities:

• Provide exceptional customer service & support to all internal and external customers.
• Respond to Gatekeeper alarms and receipt check as required.
• Assess safety hazards (i.e., spills, wet floors, etc.) and take proper procedures to ensure customer safety.
• Escalate any crisis or emergency situations in a timely manner.

• Maintain and submit daily, weekly, and monthly status reports.
• All other duties as required.

Job Qualifications:

• Experience within a retail environment preferred.
• Ability to foster partnerships with store teams.
• Exceptional customer service skills with a talent for building relationships.
• Professional, friendly, and approachable demeanor.
• Ability to remain calm in high tension situations.
• Ability to walk or stand in the same position for long periods.
• Ability to lift up to 50 lbs.
• First Aid and CPR certified is an asset.

Accommodation is available upon request for applicants and colleagues with disabilities.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, focusing on areas where we can have the greatest impact. Our approach is based on three pillars – Environment, Sourcing, and Community. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement, we encourage you to apply. We are looking for varied perspectives including diverse experiences that we can add to our team. We have a focus on diversity, equity, and inclusion because we know it will make our company a better place to work and shop. Requests for accommodation due to a disability can be made at any stage of application and employment.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.