Customer Experience Associate

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description:

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and achieve satisfaction by providing excellent customer experience? If so, take the next step to your future today and apply for the position of Customer Experience Associate. We are looking for a champion who can understand customer needs and provide the best banking solutions for a positive experience.

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments according to standardized procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions while exercising discretion in confidential matters.
• Respond to and resolve customers' concerns using standard procedures, escalating non-standard activities as necessary.
• Achieve assigned goals and objectives by promoting banking solutions and completing processes timely and accurately.
• Connect personally with customers to advise them on banking solutions and processes clearly.
• Promote team effectiveness and participate in personal performance development to build a positive, diverse, and equitable work environment.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend improvements to achieve operational excellence.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience; an undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time management skills to work in a fast-paced environment.
• Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet use.
• A go-getter who can exercise initiative and is detail-oriented to handle multiple tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect effectively with different people.

Who We Are:

TD is one of the world's leading financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses. More than 95,000 TD colleagues bring their skills, talent, and creativity to the bank, guided by our vision to be the better bank and our purpose to enrich lives.

Total Rewards Package:

Our Total Rewards package reflects our investment in colleagues to help them achieve their financial, physical, and mental well-being goals, including salary, variable compensation, health benefits, retirement programs, paid time off, banking benefits, and career development opportunities.

Additional Information:

We’re committed to providing support for our colleagues to thrive both at work and at home. Job opportunities are subject to provincial regulation for employment purposes.

Colleague Development:

We offer career, development, and performance conversations, access to online learning platforms, and mentoring programs to help you succeed.

Training & Onboarding:

We provide training and onboarding sessions to ensure you succeed in your role.

Interview Process:

We schedule interviews with candidates of interest and communicate outcomes to all applicants.

Accommodation:

We ensure accessibility and provide accommodations for interviews.