Loan Solutions Consultant

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. Our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers.

Come join Fairstone Financial as a Financial Consultant in Loan Solutions.

A regular day for you will include:

• Supporting customers and prospective customers on the phone and in person to provide the best-in-class service.
• Ensuring loan applications are assessed accurately and timely in a fast-paced environment.
• Detail-oriented and able to closely follow credit policy rules to ensure risk parameters are consistently followed.
• Gathering loan information.
• Selling our loan and protection products.
• Closing loans virtually and in person.
• Following up past due customer accounts.
• Cash controls including taking payments.
• Committing to your personal training and development to support our mission to deliver the best borrowing experience to earn our customer’s trust and loyalty.

Why join us?

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
• Flexible Hours / Work-Life Balance: Full-time positions typically involve 37.5 hours per week. We value work-life balance and support the right to disconnect at Fairstone.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: Numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

Must-haves:

• Authorized to work in Canada.
• High-school diploma or the equivalent is an asset.
• Great communication skills.

Extra - awesome to have:

• At least 1 year of prior experience in loan underwriting or in a financial institution.
• Previous experience working with loan origination software.
• Post-secondary education in Finance or Business Administration.
• Maintain a positive supportive attitude, helping to maintain a gratifying work atmosphere!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.