Student Services Assistant

Description:

About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
Opened in 1962, New College has a long-standing commitment to social justice, and to supporting its diverse body of 5600 undergraduate students to excel intellectually and to engage in the wider community. New College prioritizes personal attention to students, innovative interdisciplinary programs, links with professional faculties, career mentorship, and community outreach initiatives. The College has built a rich learning community for students including academic support, amenities for studying and social interaction, and opportunities for co-curricular and community engagement.

Your opportunity:
Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service. Together with the rest of the Registrar's Office, the Student Services Assistant provides front-line support and creates a welcoming environment for all prospective and current students.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Providing detailed information on processes, policies, and procedures
• Providing detailed information regarding financial aid issues
• Troubleshooting and resolving routine issues
• Providing basic support and general referrals to individuals in distress

Essential Qualifications:

• Bachelor's Degree or an acceptable equivalent combination of education and experience.
• Minimum two (2) years' of recent and related experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
• Experience providing academic program information and working with prospective and undergraduate students.
• Experience providing financial aid and student awards/scholarships information, and guiding prospective and undergraduate students in completing applications.
• Experience reviewing requests and screening students for academic advising or short-term counselling appointments.
• Experience maintaining, identifying, and resolving anomalies with student records.
• Advanced skills with Microsoft Office Suite, ROSI/ACORN, and Degree Explorer.
• Excellent written and verbal communications skills.
• Excellent interpersonal skills.
• Excellent ability to prioritize and adapt to ongoing changes in priorities.
• Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a student services environment.

Assets (Nonessential):

• Knowledge of New College.
• Knowledge and experience with policies and procedures at the Faculty of Arts and Science.
• Experience and ability to analyze administrative processes and procedures and passionate about making recommendations to improve services for students.

To be successful in this role you will be:

• Adaptable
• Approachable
• Motivated self-learner
• Multi-tasker
• Organized
• Possess a positive attitude

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines.

Closing Date: 01/14/2025