Client Care Coordinator

Job Description

Amplifon, the global leader in retail hearing solutions, is expanding its team of Client Care Coordinators in Canada. We are seeking passionate, driven individuals who are committed to making a difference. By joining Amplifon, you're not just working for a company - you're working towards a purpose; helping people rediscover all the emotions of sound.

At Amplifon, we believe that people are the most important component of our success. Through a commitment to continuous training and professional development, we empower our people to build rewarding careers and become leaders in the industry. You'll be at the forefront of hearing care, providing the exceptional customer experience Amplifon is known for, while growing alongside a supportive and innovative team.

This opportunity is a full-time, temporary contract opportunity for approximately 6 months, working onsite in our Thunder Bay, ON clinic.

Responsibilities:

Manage the customer journey by

• Supporting the customer intake process, setting appointment expectations, and delivering a high-quality customer experience throughout.
• Performing effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
• Driving customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations through

• Monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins.
• Ensuring data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process by

• Partnering with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives, providing post-event administrative follow-up.
• Preparing customer appointments and engaging in the sale of hearing aid accessories.
• Providing routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Qualifications:

• High school diploma or equivalent
• Experience working in a healthcare setting is preferred
• 2+ years of administrative experience, preferably in a medical setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Adaptable, detail oriented, takes initiative
• Motivated to help achieve revenue goals
• Proficient in Microsoft Office and Windows

What We Offer:

• $19-$24/hour
• Work-life balance - hours are M-F, 8:30am-5pm
• Continuous professional development opportunities, training and support
• Benefits include Time Off Benefits (per provincial requirement)

About us:

For over 70 years, Amplifon has led the way in innovation and customer experience, helping millions with hearing loss. With over 160 clinics across Canada, we've developed a deep understanding of how to care for customer needs and we take pride in having a positive impact on every customer's quality of life.

Amplifon, based in Milan, Italy, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. With diverse employees all over the world, fostering a culture of belonging allows us to deliver on our promise of helping millions of customers rediscover all the emotions of sound.

In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.