Director of Operations
Transgate Search & Recruitment
Date: 1 week ago
City: Vancouver, BC
Contract type: Full time
Director of Off-Site Operations
Our client is a leading industry provider and one of Canadas largest suppliers of services to the healthcare sector. They are currently seeking a Director of Off-Site Operations to join their team in Vancouver.
The Director of Off-Site Operations will strategically lead and optimize all off-site and customer service operations. Reporting to the General Manager, this role will ensure seamless delivery of services to clients, by managing a dedicated team of Customer Service Managers, off-site employees, and external freight/logistics partners.
Responsibilities:
Our client is a leading industry provider and one of Canadas largest suppliers of services to the healthcare sector. They are currently seeking a Director of Off-Site Operations to join their team in Vancouver.
The Director of Off-Site Operations will strategically lead and optimize all off-site and customer service operations. Reporting to the General Manager, this role will ensure seamless delivery of services to clients, by managing a dedicated team of Customer Service Managers, off-site employees, and external freight/logistics partners.
Responsibilities:
- Provide strategic oversight for Customer Service Managers and off-site employees, including leads and supervisors.
- Maintain and direct the performance of the freight/logistics contractor, ensuring on-time delivery and service excellence.
- Collaborate with internal stakeholders to resolve operational challenges.
- Build and maintain strong relationships with external health authority contract managers.
- Lead initiatives to deliver seamless off-site services at hospitals and long-term care facilities.
- Monitor and drive continuous improvement in operational performance to achieve business goals.
- Extensive experience in supply chain or operations, particularly in logistics or labour-intensive industries and complex service industries.
- Strong strategic and business acumen with the ability to optimize operations.
- Exceptional leadership and mentoring skills to develop high-performing teams.
- Customer-focused with the ability to anticipate and respond to client needs effectively.
- Logical and resourceful problem-solver who thrives in dynamic environments.
- Highly organized and capable of managing multiple priorities.
- Proven ability to collaborate effectively across teams and foster innovation.
- Competitive salary and bonus package
- Comprehensive employer-paid benefit package
- RRSP matching
- Opportunities for professional development and career advancement in with a progressive established company with international operations
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