Bilingual Deskside Analyst

On behalf of our public sector client, Affinity is looking for a Bilingual Deskside Analyst.

Responsibilities:

• This role will be structured after our "Hub and Spoke" model where they will primarily be based onsite, but they will also support nearby the office (Kanata office) (which means some travel will be required).

• Looking for strong experience with hardware and desktop software applications with the following key responsibilities.

• Resource must have own mode of transportation to travel

• Experience providing desktop hardware and software support to users

• Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Macs, mobile devices, and peripherals), operating systems, device imaging application installation, deployment, and security tools.

• Experience troubleshooting and managing file and print services

• The ability to communicate effectively and professionally, including producing written technical material that is concise, grammatically correct, and structured to effectively communicate the intended message.

• Strong verbal and written skills in English and French are required.

Qualifications:

Required Experience:

• Must be fluent in both French and English with strong written skills.

• 1-2 years of previous Deskside support experience.

Required Skills:

• Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.

• CompTIA A+ or equivalent experience

• Good communication, time management, and mathematical skills

• Dependable and reliable

• Attention to detail and documentation – you take pride in your work Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer-related peripherals.

• Clean criminal record and driving abstract

Nice to have:

• Meeting Room support experience would be an asset.

• Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

Affinity Earn:

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long-term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.

For more information on Affinity, please visit www.affinity-group.c.a

Job Number: 11561