Disability Case Associate (Summer 2025)

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Are you passionate about healthcare and interested in contributing to the health of Canadians? As a leading provider of health benefits in Canada, Sun Life supports the healthcare needs of millions of Canadians. In Group Life & Disability, our mandate is to support our Clients, both employees and employers, in the relentless pursuit of better health.

Our team

We are responsible for managing disability claims to resolution. This includes:

• Determining eligibility to disability benefits
• Implementing the right interventions to support timely recovery and return to work
• Supporting Clients during the absence and return to work period

What will you do?

• Use the knowledge and medical concepts you have learned to support Disability Case Managers in managing their disability claims, working in partnership with them to help them bring their files to resolution
• Conduct telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
• Engage clients through open and respectful verbal and written communication to understand the medical, social and personal dimensions of their workplace absence
• Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations to better understand what support is needed to get plan members back to work
• Collaborate with the Disability Case Managers on developing and maintaining outcome-focused case management plans to help plan members return to work

What do you need to succeed?

• Passionate: You are eager to understand the impact of different diagnoses (musculoskeletal, cardiac, mental health, etc.) on the lives of the plan members
• Curious: You want to understand the complete story and have a passion for improving the health and well-being of Canadians
• Analytical: You are detail-oriented, you ask the right questions to uncover the information and are thorough in your pursuit
• Proactive and Innovative: You love being busy and thrive with variety in your work, you see opportunities where others don’t see solutions and you are good at thinking “outside the box”
• Great communicator: You have the client at heart, you listen and you demonstrate empathy through written and verbal communication
• Resourceful and Collaborative: You may not have all the answers, but you can figure out how to get them and will work collaboratively across teams to meet our clients’ needs
• Teamwork: You are caring at heart and are open to collaborating continually with your colleagues to serve our clients in exceptional ways
• Resilient: You are able to handle and overcome difficult and stressful situations and take these situations as learning opportunities

What’s in it for you?

• A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
• An environment of continuous learning and improvement
• We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada & 2022 Best Workplaces for Inclusion by Great Place to Work Canada
• Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
• A two-week formal training session to learn the necessary skills to successfully complete the role
• Continuous support offered by a coach and a manager following the training
• Mentoring offered by a Kinesiologist working in our department throughout your internship
• Opportunity to work with more than 80 colleagues in the disability team with various professional and educational backgrounds (kinesiology, law, social work, career counseling, etc.)

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life, we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.