Site Support Processor Specialist

Mercedes-Benz Canada needs stars like you!

Mercedes-Benz is the world’s first automotive brand, and remains at the cutting-edge of sustainability, design, digitalization, connectivity, technology, fashion, and popular culture. The iconic three-pointed star is always looking for the best and brightest. We are seeking individuals who want to be in the driver’s seat of transformation, working alongside talented colleagues who represent the Mercedes-Benz values.

Do you want to be part of writing the next chapter of the Mercedes-Benz story?

How your role will add to the story:

The Site Support Processor (SSP) will carry out daily tasks to support PDC productivity and meet quality assurance standards. Additionally, the SSP will assist PDC Operations as needed by providing data and reports for basic analysis.

A day in the life

• Process Returns: Handle returns to the Global Logistics Center (GLC) by entering overages, shortages, and core returns in Paragon. Coordinate with 3PL to ensure timely returns and provide necessary documentation for analysis.
• Dealer Returns: Review and approve dealer claims, provide feedback for incomplete submissions, and work with 3PL staff to ensure smooth processing and timely dealer credits.
• Inventory Control: Reconcile inventory, perform analysis using Paragon and DView, and coordinate with 3PL to follow procedures.
• Inbound Freight & Orders: Manage inbound freight, organize put-away, process daily orders, pack shipments, and reconcile inventory.
• Dealer Support: Respond promptly to dealer inquiries via email or phone and provide necessary assistance.
• Reporting: Prepare data and analysis for KPI, Head Office, and NAFTA reporting.
• Process Compliance: Support and enforce Mercedes-Benz processes within the PDC and ensure 3PL adherence to defined procedures.

This is an ON-SITE role for our Parts and Distribution Centre VANCOUVER

Mercedes-Benz Canada is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. While we thank every applicant for their interest in joining our iconic brand, we will only contact applicants selected for an interview.

Mercedes-Benz Star skills, requirements & traits:

• College Certificate or University Degree in Supply Chain, Business, or a related technical field.
• Minimum of 2 years of warehouse experience, preferably in an OEM environment.
• ICC Certificate in Dangerous Goods.
• Comprehensive understanding of warehouse operations like receiving, sorting, and processing incoming goods, ensuring quality control, packing, and labeling items for shipment, and maintaining accurate inventory records.
• Proficient in MS Office and experience working with SAP.
• Strong organizational skills with the ability to multitask and manage priorities under pressure.
• Excellent interpersonal, presentation, and relationship-building skills.
• Exceptional customer service mindset with a commitment to exceeding expectations.
• Ability to effectively address the needs of a diverse client base.
• Bold, innovative and enjoy challenging yourself.
• Honest and professional, a strong team player.
• Big picture thinker, go-getter, self-starter.

Being a Mercedes-Benz star has its benefits:

• Commitment to inclusion & diversity
• Engaging corporate culture
• Ever-evolving brand strategy granting opportunities to build business acumen.
• Training development and career growth opportunities
• Benefits to support work-life balance/integration
• A strong portfolio of corporate social responsibility initiatives
• State of the art working facilities
• Vehicle purchase and experience programs
• Comprehensive health, dental, and pension programs
• Recognition rewards and discount programs

Organization

Mercedes-Benz Canada Inc.

Primary Location

Canada-Ontario-Mississauga

Work Locations

2680 Matheson Blvd East, Suite 500 Mississauga