Resident Manager Team

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/

Job Title: Resident Manager Team (2-person role)

Reports to :District Manager

Position Description : The Resident Manager team is responsible for the overall performance of the property and staff. This includes maximizing profitability and maintaining established operational standards, leasing, property administration, and expense control. The Resident Managers will ensure the physical maintenance of the building and surrounding areas, while also providing leadership, management, and training to their team.

The Opportunity

Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. Resident Managers provides critical hands-on leadership in a residential rental building.

What We Offer To Employees

•  Competitive salary
•  Two-bedroom apartment suite included
•  Employer paid benefits
•  Quarterly bonuses based on property performance
•  Annual bonuses based on personal performance
•  Extensive and ongoing training programs and a work-smart environment
•  Gym membership discount
•  Awards for years of service
•  Opportunity for career development
•  Inclusive and diverse work environment
•  Annual holiday parties & summer BBQ’s
  
  

Key Responsibilities

• Greeting and interacting with residents in a friendly and professional manner  
•   Process leasing applications including completion of background and credit checks
•   Ensure rents are collected and deposited on a timely basis
•   Follow up with residents to ensure a high level of customer satisfaction
•   Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
•   Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
•   Foster an environment to support ongoing development for staff members
•   Organize, promote and execute residential events (i.e. Holiday parties, summer barbeques) 
  
  

Qualifications

•   Background in residential property management or related business experience (office administration, skilled-trade, handyperson)
•   Strong communication skills for effectively interacting with residents, prospects, colleagues and trades
•   Management skills to coach, train, and motivate staff and develop a team environment
•   Ability to perform minor repairs and an aptitude for mechanical systems
•   Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
•   Good written and verbal communication skills
  
  

#RS

To apply for this position please send resumes to [email protected]

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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