Salesforce Administrator

Who We Are:

Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021 and the Microsoft Security Trail-Blazer Award in 2024.

At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.

What we have to offer:

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Summary:

We are looking for a Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered in the top Salesforce licensing sku. Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases and training staff on the effective use of Salesforce products. Ultimately, you will work with a small team of Sales Operations / Operations professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently.

Responsibilities:

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups.
• Resolve user support tickets.
• Identify and gather requirements from users and stakeholders.
• Support team members and monitor user adoption of Salesforce tools in our organization.
• Provide ongoing user training and create training materials as needed.
• Advise on future planning and road mapping based on business needs.

Required Education/Credentials/Qualifications:

• Salesforce certified administrator (mandatory) or Salesforce advanced administrator (preferred) certification.
• A post secondary degree/diploma in computer science or related is preferred.
• Proven work experience as a Salesforce Administrator with 5+ years of experience working with Salesforce Sales Cloud.
• Extensive experience in the administration and maintenance of Salesforce systems (ie permission sets, custom objects, validation rules, workflows).
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Implementing, supporting, troubleshooting Salesforce integrations with 3rd party software (ie. Hubspot, ZoomInfo, Outreach, Orum, Microsoft Partner Centre).
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products, current capabilities and functionalities.
• Strong communication skills.
• Problem solving ability.
• Data analysis skills.
• Project management skills.
• Experience with business analysis.
• Experience with Salesforce low-coding.

Benefits:

• Comprehensive Health, Dental, and Vision Insurance
• Optional Health
• 100% Employer Paid Health and Dental Plan
• Vacation Time
• RRSP Savings Plan with 100% match up to 3% of your salary
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program

Equal Opportunity Statement: Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.