Salesforce Administrator

Contract Opportunity: Join an Industry Leader as a Salesforce Specialist

Agilus is recruiting for a Salesforce Administrator in the Retail Industry in a hybrid work environment in Richmond Hill, Ontario.

Join our client's CRM team as a Salesforce Specialist! If you're passionate about leveraging technology to drive business success and thrive in a collaborative, fast-paced environment, we want to hear from you!

Responsibilities

• Be a subject-matter-expert on processes within the Salesforce.com platform.
• Provide consultancy to the business on leveraging CRM-based tools to optimize new and existing workflows.
• Monitor support & request tickets submitted by the business & end-users, and provide timely resolution based on severity & SLAs.
• Work with key stakeholders (product & business owners, internal & vendor partners, user groups) to understand and document business problems & processes.
• Work closely with product owners within the organization to be familiar with all latest enhancements and issues that may impact Salesforce.com-related processes.
• Promote and engage a culture of continuous feedback, with a focus on improvement, employee efficiency, and adherence to company policies.
  
  

Successful Candidates Will Have

• 2+ years of experience as a Salesforce Administrator (enterprise-level preferred).
• Fluent in navigation of the Salesforce user-interface (Classic & Lightning), including user administration (profiles, roles, permission set assignments).
• Familiar with basic customization within the Salesforce.com platform: custom objects & fields, page layouts, and flows.
• Familiar with SOQL/SQL and monitoring of Apex execution (debug log, Apex jobs).
• Familiar with the use of Salesforce Data Loader and the preparation of data required.
• Understanding of the primary Salesforce.com programmatic technologies is an asset: Apex, SOQL/SOSL, Visualforce, and Lightning Components.
• Fluent in creation of custom reports & dashboards, including scheduling of refreshes as required.
• Understanding of web-integrations (REST/SOAP) and related tools is an asset.
  
  

An Ideal Candidate Has

• 2+ years in a corporate role for a retailer is preferred.
• Established track-record of collaborating with business stakeholders to assist in creating solutions and processes that meet business needs, and focus on efficiency and security.
• Have strong change-management skills.
• Bachelor’s Degree (technology-related is preferred), or equivalent work experience.
• Salesforce Platform Developer I and other certifications are an asset.
• French language speaking/writing an asset.
• Excellent written and spoken communication skills; can effectively communicate with a non-technical audience.
• Strong analytical, problem-solving, and planning skills.
  
  

Total Rewards

• Hybrid work model (3 days in-office per week).
• Work for an industry leader.
• Free parking.
  
  

Interested?

Please apply directly online

Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.