Team Leader, Health Records

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,500 staff and physicians dedicated to helping children and youth live their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named as the best place to work in Canadian healthcare by Forbes Magazine and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 10th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Position Summary

The Team Leaders provide day-to-day leadership within the department in order to facilitate intradepartmental communication, support the orientation of new staff and ensure the equitable allocation of workload. The Team Leaders are an integral part of the Management Team and will work closely with management and staff to ensure quality standards are maintained and exceeded.

• Facilitates the workload within the department by coordinating assignments.
• Provides just-in-time support to staff in the department.
• Policies development.
• Mentoring and coaching.
• Develops structure and implements activities to support team building, work and learning plan development by coordinating team meetings and provide directions.
• Ensures compliance of policies and procedures.
• Monitors, investigates and at times complete incident reports, analyzes root cause and ensures that appropriate follow-up is conducted.
• Performs time and efficiency studies in conjunction with Manager.
• Champions Lean methodology and contribute in its application and dissemination amongst the team.
• Acts as a resource person for staff including orientation of new staff to the department.
• Monitors and ensures that standards are maintained through direct observation of staff, QA audits and follow-up from incident reports.
• Scheduling team time and assigning workload in accordance with staffing needs, vacation requests and sick calls.
• Supports staff to problem-solve in order to meet customer-service best practices.
• Demonstrate superior leadership skills by generating buy in, engagement and participation on projects from all areas of the organization.
• Provides feedback to the Manager for performance appraisals and during interview processes.
• Participate on Committees, Ad hoc groups, EHR Program Management, Accreditation.
• Perform other related duties as assigned by Manager or Director.

Qualifications

• Police Record Check (Essential)
• College Diploma or Certificate Course in relevant field or other appropriate combinations of education and experience, along with the demonstrated knowledge, skills and abilities to perform the duties of the position, may be considered in lieu of stated education and experience (Essential)
• Lean Process Improvement experience (Essential)
• Three (3) years relevant experience (Essential)
• Demonstrated knowledge of EPIC (Preferred)
• Comprehensively use of Microsoft Applications (Essential)
• Demonstrated accuracy and attention to detail (Essential)
• Leadership and team building with customer-centric focus (Essential)
• Conflict Resolution (Essential)
• Above average Interpersonal and communication skills (Essential)
• Sound organizational and business process analytical skills (Essential)
• Sound judgment and decision making (Essential)
• Able to work independently or in a team (Essential)
• Demonstrated initiative and ability to manage multiple priorities (Essential)
• Bilingual (English / French) (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities.