Manager, Corporate Communications

Position Overview

Reporting to the Director, Corporate Communications and Engagement, this position will lead our dynamic communications team and deliver impactful strategies that enhance the City’s reputation and foster community engagement. This role is pivotal in ensuring our communications efforts continue to support organizational priorities and departmental goals. The Manager, Corporate Communications will provide expertise in corporate communications, media relations, and crisis management while collaborating with senior leadership and city council to ensure effective communication across diverse audiences.

Responsibilities

Team Leadership

• Lead, motivate, and develop the Corporate Communications team, including recruitment, training, and performance management.
• Foster a collaborative and innovative team culture that drives excellence in communication services.

Strategic Communications

• Develop and implement strategic communications plans aligned with the City's priorities and the department's key performance indicators (KPIs).
• Oversee workflows and project assignments to ensure optimal resource utilization and timely delivery of initiatives.

Policy Development and Crisis Management

• Collaborate with the Director to establish, review, and enhance corporate communication policies and procedures.
• Manage crisis communications during emergencies, including maintaining and updating crisis communication plans and resources.

Advisory and Stakeholder Engagement

• Act as a strategic advisor to Council, Senior Management, and City departments on corporate communications and media relations.
• Provide expert-level writing and media support, including creating briefing notes, media releases, articles, and council reports.
• Represent the City in inter-municipal and community meetings to ensure communications consistency and stakeholder alignment.

Performance and Reporting

• Contribute to the development and tracking of departmental goals and annual KPIs.
• Prepare reports and presentations to highlight achievements, challenges, and opportunities in communication strategies.

Requirements

The Manager, Corporate Communications will have a high level of energy and drive, exceptional interpersonal, verbal and written communication skills and the ability to lead and develop collaborative partnerships both internally and externally. The position requires a minimum of five years of progressive experience in communications, marketing, and public affairs, ideally in a public-sector environment. Media relations, public affairs, and issues management experience complimented by a comprehensive knowledge of research, policy development, media, public affairs practices, and resources are an asset.

The successful candidate will also have a university degree in Communications, Journalism, Media or Government Relations, or a suitable equivalent.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [email protected] if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants: We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.