Service Team Lead

Job Details

Description

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

Steele Auto Group is excited to announce that Fredericton Hyundai is under new management and growing! Are you ready for an exciting opportunity to advance your career in a fast-paced, team-oriented environment? We are looking for dedicated, motivated, and energetic individuals with a strong work ethic to join our team, as we build a stronger, more dynamic team!

Fredericton Hyundai is seeking a Service Team Lead to act as the primary contact between customer-facing advisors and automotive technicians. In this role, you will ensure that work orders and customer requests are processed efficiently and on time. Key responsibilities include allocating jobs to technicians, assessing vehicle issues, prioritizing and managing shop workflow, providing cost estimates, and coordinating service appointments. The ideal candidate will have excellent time management and communication skills, strong automotive knowledge, and a passion for delivering exceptional customer satisfaction. Superior organizational skills and the ability to multitask are essential.

Apply today and take the next step in your career!

Wage: $22.00 - $24.00 per hour

What We Offer

• Competitive Compensation: Enjoy a comprehensive compensation package with an annual wage review to ensure you’re always rewarded for your hard work.
• Flexible Health & Dental Plans: Choose from 6 cost-shared options designed to meet your unique needs.
• Enhanced Benefits: Access Telehealth, Mental Health Support, and Employee & Family Assistance Program (EFAP) for your well-being.
• Retirement Savings Plan: Secure your future with employer matching contributions—up to 4% after 5 years, increasing to 5%.
• Career Growth & Development: Unlock opportunities for career advancement and professional development within a supportive team and thriving organization.
• Exclusive Employee Discounts: Save on vehicle purchases, parts, and services across all our locations.
• A Safe & Inclusive Environment: Work in a dynamic, inclusive culture where safety, respect, and collaboration are at the core of everything we do.
• Need a new pair of work boots? We've got you covered with up to $375 in reimbursement—no waiting required!
  
  

Responsibilities Include But Are Not Limited To

• Monitor and prioritize service requests, adapting to changing priorities and emergencies as they arise.
• Develop a basic understanding of the technical aspects to effectively communicate with both service advisors and service technicians.
• Maintain accurate and detailed automotive records by recording problems and corrective actions planned
• Assist in warranty related paperwork, ensuring completeness, accuracy, and submission.
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
  
  

Requirements

• Ability to wear many different hats and a strong aptitude for working with people across multiple departments
• At least three years of customer service experience, previous experience in an Automotive role is considered an asset
• Strong interpersonal skills: a good listener who can cultivate relationships
• Excellent communication skills
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver’s license with acceptable driver's abstract
  
  

Why Choose Steele Auto Group?

Steele Auto Group is more than a workplace—it's a community where your skills are valued, and your potential is limitless. We prioritize internal promotion and believe in growing our talent from within. Every team member contributes to our success, and we're committed to providing a fair and inclusive opportunity for all applicants.

Join our team today!

If selected for an interview, please let us know if you require any accommodation throughout the recruitment process. To discover more about our company, our values, and the opportunities we offer, visit www.steeleauto.com.

We look forward to meeting you!