Care Coordinator

JOIN one of the Canada's Top Growing Companies - we can't wait to welcome you aboard!

Bloom is a growing Digital Health Technology and Services company that is on a Mission to Improve Care Experiences.

Part-Time - After Hours

• Mornings/ Afternoons/ Evenings on weekends
• Overnights
• Shifts assignments vary
  
  
  

Qualifications:

• Strong time management skills, confidentiality, and professionalism
• Excellent communicator, able to foster relationships with Homecare Staff and clients
• Ability to work independently and work effectively within a team environment
• Interest in continuous learning - high energy and focused
  
  
  

Responsibilities:

• Schedule care proactively, and support/re-schedule book offs as needed.
• Ensure after hours/On Call care is scheduled appropriately.
• Handle and assess client service needs in consultation with Home Support Supervisor; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client needs (such as pets, smoking etc.) and the qualifications, skills, and abilities of field staff.
• Promote consistency of caregiver assignments and coordination of services.
• Monitor and assist with HPG and ETMS for new referrals and ongoing care assignments and/or reporting sent by the government.
• Weekly discussions with Division Manager to set priorities, update on progress and suggest alternatives to stay on track
• Report and collaborate with other Case managers, funder or government programs as required.
• Set clients schedule in the system. Complete data entry and maintain accurate/current scheduling information.
• Make phone calls and create tasks in systems for scheduling of field staff
• Assist with the supervision, recruitment, and orientation of Field employees as requested (assistance with ID badges, starter kits, and document retrieval for office/accounting)
• Monitor and document all calls from field staff in a timely manner and as appropriate.
• Assist with training and mentoring of new staff as required.
• Follow-up with clients within 24 hrs of the first shift to ensure client and PSW staff compatibility
• Handle and document all client and PSW concerns in a timely manner and as appropriate, notify supervisor: maintain appropriate documentation.
• Maintain confidentiality of client, PSW, and corporate information and discuss only with appropriate Bloom staff.
• Participate in proactive Health & Safety activities while performing all duties. Notify immediate Supervisor of any Health Concerns
• Complete Quality Assurance Calls and Client Surveys frequently.
• Complete all other tasks as required.
  
  
  

Work Conditions:

• Always work indoors
• May involve long hours, including evenings and weekends, to meet organizational needs.
  
  
  

Physical Requirements:

• Sitting for extended periods involved
• Typing involved
• May repeat the same movement
  
  
  

Bloom Care Solutions is an Equal Opportunity Employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources staff. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace