Manager, Patient Affairs

Servier Canada, with its main office located in Laval, Quebec is a subsidiary of the Servier Research Group, a private international pharmaceutical company governed by a foundation, with its headquarters in France. With a strong international presence in more than 150 countries, Servier employs 21,600 people worldwide. Entirely independent, the Group reinvests more than 20% of its turnover in Research and Development and applies all profits towards development, from which 65% in oncology. With its unique governance model, it can fully serve its vocation with a long-term vision: being committed to therapeutic progress to serve patients’ needs. The Group’s growth is driven by a constant search for innovation to better serve patients’ needs.

Servier Canada's goal is to create a climate of mutual support and encouragement throughout our organization. We make every effort to achieve this through our work-life balance initiatives, our competitive benefits programs, employee development and our reward and recognition programs.

In line with our strategic direction, Servier Canada is looking to hire a Manager, Patient Affairs. Reporting to the head of Medical Affairs, Oncology, the Manager Patient Affairs is responsible to develop and implement the capacities and the expertise of Servier Canada aligned with the vision of the Group’s patient affairs strategy and priorities. The patient affairs manager will be the voice of patients, will gather insights and will partner closely with different departments of the organization.

Status of position: Permanent

Start date: February 2025 (flexible)

Location of position: Laval; Hybrid office / work from home.

Weekly hours and schedule: 35 hours per week, Monday to Friday

Responsibilities

• Contributes to the continuous development of the Patient Affairs Strategy through engagement and partnerships with patients and patient groups.

• Coordinates and facilitates collaboration between patients and various departments to incorporate and account for the patient perspective.
• Contributes to cultivation of patient centric mindset & its culture across the business.

What will be your responsibilities

• Develop and maintain harmonious relationships with Canadian patient organizations.
• Develop and participate in patient committees and forums to better understand patients’ needs and gather insights into the patient experience.
• Develop a comprehensive, structured framework to better integrate patient voices and ensure patient experience guide Servier’s future initiatives.
• Work closely with multiple teams such as government relations, regulatory, medical, marketing and market access teams to coordinate initiatives of common interest, ensuring that Servier aligns with the needs and rights of patients.
• Work closely with government authorities to develop policy strategies supporting better patient care and lead this execution.
• Ensure that patient facing materials are meaningful and impactful based on patient advisory group feedback.

• Ensure that all members of Servier Canada understand the link between their role and the patient.
• Other duties as required or directed by the Head of Medical Affairs or Functional Management.

Your background will ideally include

• Degree in life sciences, background or education in public affairs or experience in patient engagement is an asset.
• 3 years’ experience in a similar role, i.e., project/product management within the pharmaceutical industry.
• Collaborative and listening skills, empathy to patients and good-spirited.
• Capacity to develop positive and strong relationships.

• Fluency in English and French, written and spoken.
• A team player with a track record for developing and maintaining positive and constructive relationships with individuals across the organization.
• Communicate with tact and assertiveness, strong leadership.
• Available to travel up to 20%.
• Desire to work in a small team driven by Servier’s values, coupled with a genuine desire to improve patients’ lives.

What we are offering

• A hybrid workspace with flexibility to ease the balance between work and personal life.
• Bonus additional time off between Christmas and New year.
• An unbeatable pension plan.
• Group insurance 100% covered by the employer as of day one.
• Competitive remuneration including a performance bonus.
• A yearly flex healthcare spending account.
• Monthly bonus for internet usage.
• Health and wellness yearly amount.
• An inclusive work environment.
• A bank of online conferences and trainings available for all.
• And much more!

At Servier Canada, we listen to our employees, embrace diversity as a source of richness for employees’ fulfillment and build a culture of belonging. You will be part of a team recognized for their scientific excellence in a professional work environment that encourages personal and professional development in order to reach your full potential.