General Manager, Support Services

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Job Summary

Now, if you were to come on board as our General Manager, we’d ask you to do the following for us:

• Oversee daily operations over Environmental Services, Patient Transportation, Linen and Laundry Services and Waste Management ensuring each service is delivered to a high standard and in accordance with all legislation, regulations and policies and procedures.
• Collaborate with the Nutrition and Food Services team to provide operational support, including staffing, logistics, and sustainability initiatives.
• Oversee Hospitality (event) setups, ensuring seamless execution and alignment with organizational standards.
• Implement and manage the CompassOne Quality Auditing Program to ensure consistent service excellence across all departments.
• Facilitate hospital bed flow systems to optimize patient movement.
• Develop and maintain leader and staff schedules, ensuring payroll is completed accurately and in a timely fashion.
• Manage workplace accommodations and return-to-work programs to support employee health and safety.
• Complete Performance Appraisals and work plans.
• Training and mentoring of on-site leadership team to foster a culture of excellence.
• Ensure adherence to the Collective Agreement and good labour practices are put in place.
• Ensure that organizational policies and procedures are regularly reviewed, updated, and effectively communicated.
• Prepare financial deal summaries for reviews with our Executive Committee.

Think you have what it takes to be our General Manager of Support Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Post-secondary education in Healthcare Administration, Business Administration, Environmental Sciences, or a related field is considered an asset.
• Knowledge of Infection Control, Occupational Health and Safety, and standards including PIDAC, ORNAC, AORN, Pharmacy, and Medical Device Reprocessing.
• Working knowledge of accreditation standards, and sustainability best practices.
• Excellent communication, organizational, and problem-solving skills.
• Certification in Environmental Services Management (C.E.S.M.) or related credentials is an asset.
• Strategic Thinking: Ability to develop long-term goals and operational plans utilizing innovative approaches to enhance operations.
• Leadership: Proven ability to inspire and lead teams across multiple locations.
• Coaching and Mentoring: Strong ability to develop and nurture talent at all levels of the organization.
• 4+ years of relevant work experience, preferably in an acute healthcare setting.
• Excellent computer skills and experience with Excel, PowerBI, Smartsheet is an asset.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.