Corporate Concierge

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

Job Summary

Our company is seeking a highly motivated and organized Corporate Concierge to join our team. The Concierge is responsible for delivering exceptional customer experiences and always ensuring guest satisfaction within the conference center and premium dining floors, assists with the support of catering and event operations as needed. This is a Monday to Friday role, and associates must be able to work flexible hours, either opening or closing, depending on business requirements.

Now, if you were to come on board as our we’d ask you to do the following for us:

• Greets each guest or client warmly and builds memorable experiences for all guests.
• Coordinates service based on each client's individual needs, according to event BEOs (Banquet Event Orders).
• Accommodates guest requests in a timely and courteous manner, ensuring follow-up if necessary.
• Uses a “personal touch” in all email correspondence with clients before, during, and after events.
• Works with the client team and onsite booking system to coordinate movement and bookings throughout the conference center and premium dining floors.
• Collaborates with the Events Team to address needs on the conference floors and premium dining floors.
• Demonstrates the ability to think creatively and solve problems based on the needs of the business.
• Anticipates, identifies, communicates, and seeks solutions for operational challenges.
• Manages incoming phone calls and client requests in a timely manner. Reads and responds to email correspondence as required.
• Always follows client and company policies.
• Always maintains a professional appearance and demeanor.
• Supports the Events team with tasks such as managing reception areas, arranging buffet labels, dietary labels, Visitor Management System, and ensuring the proper distribution of name badges.

Think you have what it takes to be our Event Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum 3 years’ experience in administration or customer service
• Strong communication and analytical skills, well development interpersonal skills, excellent written and verbal communication skills
• Well developed organization skills, ability to adapt to changing circumstances with ease
• Proficiency in event Management Software, EMS is a bonus
• Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.