Director of Operations

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January 3, 2025

Director of operations

Saint-Bruno-de-Montarville

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Are you dreaming of being part of a 100% Quebec-based company in a booming industry that values well-being for both its clients and employees?

Joining the SKYSPA Group means becoming part of a passionate team in a work environment where well-being and balance are at the heart of everything we do. We offer you more than just a job: a stimulating experience in a friendly, human-centered setting.

WELCOME TO YOUR FUTURE PLAYGROUND !

The SKYSPA Group is a leader and pioneer in the spa industry in Quebec, with four establishments under three banners: SKYSPA Brossard, SKYSPA Québec, FÖRENA Cité Thermale in Saint-Bruno, and Spa Nordic Station in Magog. Nearly 300 passionate individuals join our mission as employees or independent workers.

We are looking for a Director of Operations for FÖRENA, a visionary leader capable of instilling an entrepreneurial spirit and contributing to our ambitious vision.

What It Means To Work With Us

• A positive work environment surrounded by people who work together to achieve business results!
• A human-centered corporate culture focused on employee well-being;
• An undeniable team spirit;
• Free access to our 4 spas for you and a guest from Day 1;
• Generous discounts on all our treatments;
• Competitive compensation;
• Group insurance;
• Telemedicine services;
• A Corporate RRSP program;
• Flexible hours;
• And more!
  
  

YOUR MISSION

In close collaboration with our Head Office teams, you will oversee all operations at FÖRENA and lead a team of over 100 people. With the support of supervisors, you will contribute to our financial goals while ensuring impeccable service quality for a memorable customer experience. You love being hands-on, at the heart of projects and action!

Your Daily Responsibilities

• General operations management: planning, organizing, and controlling human and material resources;
• Maintenance: ensuring the safety, hygiene, cleanliness, and compliance of the facilities;
• Care: closely collaborating with the care supervisor to provide a high-level customer experience;
• Customer service: optimizing the customer experience, coordinating with marketing to maximize sales; actively participating during peak periods and supporting the supervisor and customer service advisors in all their tasks as needed;
• Restaurant: collaborating with the restaurant team to ensure smooth restaurant operations;
• Local marketing: leading local initiatives to create partnerships and increase the visibility and attendance at FÖRENA.
  
  

YOUR PROFILE

• Bachelor's degree or university diploma in tourism management, hospitality, or relevant training;
• 5 years of experience managing teams in tourism, hospitality, restaurant, or a similar sector;
• Positive and proactive leadership, rigor in priority management;
• Motivated by exceeding goals;
• Excellent stress management and decision-making skills;
• Bilingual, comfortable in French and English, with proficiency in Microsoft Office;
• You resonate with our corporate values: We are family, we are dedicated, we are genuine, we are passionate, we are heart-head balance.
  
  

JOIN US AND BE PART OF THIS UNIQUE ADVENTURE!

• Permanent full-time position (40 hours/week);
• Work schedule to be discussed;
• On-call availability to support your team as needed.