Customer Experience Associate

Work Location: Burnaby, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise the best suited banking solutions for a positive customer experience.

In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics

• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development

• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence

Job Requirements:

• High School diploma and/or 1+ years of relevant experience; Undergraduate degree or equivalent is an asset

• Strong administration, organizational, planning, and time management skills in a fast-paced environment

• Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet

• A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities

• A dynamic communicator with established customer experience skills

Who We Are:

TD is one of the world's leading global financial institutions. Every day, we deliver legendary customer experiences to over 27 million households and businesses. We are guided by our vision to be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Package:

Our Total Rewards package includes base salary, variable compensation, and several key plans such as health and well-being benefits, savings and retirement programs, paid time off, and more. Learn more

Additional Information:

Please be advised that this job opportunity is subject to provincial regulation for employment purposes.

Colleague Development:

If you’re interested in a specific career path or looking to build certain skills, we offer regular career and performance conversations with access to an online learning platform and a variety of mentoring programs.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.