Service Video Advisor
Steele Auto Group
Date: 1 week ago
City: Halifax, NS
Contract type: Full time
Job Details
Description
If you’re passionate about customer satisfaction, have strong automotive knowledge, and want to be part of an innovative, customer-focused team, then Service Video Advisor role at Steele Ford is for you!
Why Steele Auto Group?
We believe our people are the key to our success. Here’s why you’ll love working with us:
As a Service Video Advisor, you’ll be the face of Steele Ford’s service department, ensuring every customer feels confident and informed throughout their vehicle service experience:
We want team members who are passionate, customer-focused, and ready to make an impact:
Description
If you’re passionate about customer satisfaction, have strong automotive knowledge, and want to be part of an innovative, customer-focused team, then Service Video Advisor role at Steele Ford is for you!
Why Steele Auto Group?
We believe our people are the key to our success. Here’s why you’ll love working with us:
- A Role That Makes an Impact:
- As a Service Video Advisor, you’ll be the go-to person for customers seeking vehicle maintenance or repairs.
- You’ll play a vital role in ensuring customers leave satisfied, informed, and ready to return.
- Competitive Compensation and Perks:
- Hourly wage range of $17.50–$19.75 per hour.
- Annual wage reviews to recognize your contributions and commitment.
- Exceptional Benefits:
- Flexible health and dental plans with six cost-shared options to meet your needs.
- Enhanced wellness benefits, including telehealth, mental health support, and EFAP.
- Retirement savings plan with employer match—up to 4%, and after five years, up to 5%.
- Opportunities for Growth:
- We’re passionate about promoting from within and fostering professional development.
- Access to training and resources to keep your skills sharp and your career moving forward.
- Team Perks:
- Employee discounts on vehicle purchases, parts, and services at any Steele Auto location.
- A dynamic, inclusive, and safe work environment that values innovation and collaboration.
As a Service Video Advisor, you’ll be the face of Steele Ford’s service department, ensuring every customer feels confident and informed throughout their vehicle service experience:
- Listen to customers’ descriptions of vehicle symptoms and assess repair needs.
- Verify warranty and service contract coverage by reviewing records and clarifying details.
- Provide cost estimates by calculating materials, supplies, and labor.
- Prepare repair orders (ROs) with detailed descriptions of issues and required services.
- Maintain customer rapport by explaining estimates, addressing concerns, and obtaining approvals.
- Keep accurate records of vehicle issues and solutions.
- Continuously improve your knowledge by participating in training and staying up to date with industry trends.
We want team members who are passionate, customer-focused, and ready to make an impact:
- At least three years of customer service experience.
- Previous experience as an Automotive Service Advisor is an asset.
- Strong interpersonal and communication skills.
- Ability to work well in a team-driven environment.
- Excellent organization and learning skills.
- Valid driver’s license with an acceptable abstract.
- At Steele Auto Group, we’re more than a company—we’re a community driven by our passion for delivering exceptional experiences. If you’re ready to bring your skills and enthusiasm to a team that values innovation and customer satisfaction, we’d love to hear from you.
- Steele Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. If you require accommodations during the recruitment process, please let us know.
- Visit steeleauto.com to learn more about our company, culture, and opportunities.
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