Business Analyst

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Business Analyst, Intermodal Domestic is responsible for identifying , eliciting, analyzing, specifying, and validating the business needs of users throughout CN, and for specific projects or initiatives. Th e role supports the transportation solutions to meet customer’s logistics needs. Th e incumbent acts as a liaison between the Customer Service teams and other Intermodal Business Units . Furthermore, the role offers support s the optimization of service to move traffic and increase visibility of operating conditions while focus ing on increasing revenue and saving time and costs.

Main Responsibilities

Analytics

• Plan business analysis activities for projects and initiatives
• Analyze, clarify and prioritize project requirements
• Analyze processes to identify business opportunities and understand the solution gaps in order to communicate business impacts
• Developed and produce weekly customer reports such as Transx (weekly transit time against t rain system plan and railway allowable hours by origin destination , Destination Dwell for each terminal) and C anadian T ire C orp (forecast against equipment supply)
• Identify systemic issues, perform analysis to provide more accurate information related to specific customers ( e.g. train arrival to pad placements, bad order cars to release, trip plans, heat and reefer volumes, etc.)
• Review performance indicators for internal and external stakeholders such as preload list, r equired at destination ( RAD ) analysis, r olled reservations , transit time calculations, and core train performance stat istic s
• Develop and track transit times for customers by origin and destination
• Measure first mile and last mile on time performance metrics for all customers
• Cycle time reporting on D omestic Reposition Plan and CN equipment supply
• Develop appointment capacity plans for terminals across the Network by mapping them against driver capacity
  
  

Internal Liaison

• Work closely with the Intermodal Business t eam (Customer Service, Net Operations, Sales and Marketing) and external stakeholders (e.g. Transx ) in the continuous improvement of the business analysis framework and toolkit
• Assist in all Customer Service ad-hoc report inquir i es
• Act as internal support for the Customer Service Senior Manager and Director
• Act as s ubject m atter e xpert (SME) in Tableau, developing dashboards, training and maintaining data for all users
• Organize and facilitate workshops and meetings amongst key stakeholders
• Back-up vacation coverage for other Analyst s
  
  

Working Conditions

The position requires be ing available to work any of the assigned customer service shifts. These shifts are established according to the business requirements and may include day and evening shifts as well as weekend coverage, which is subject to change at any time. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.

Requirements

Experience

Intermodal Transportation

• Between 2 to 5 years of overall work experience
• Experience in business analysis and processes
• E xperience in intermodal logistics
• E xperience in interaction with customers, both external and internal
  
  

Education /Certification/Designation

• Bachelor’s Degree in Business Administration , Information System, Computer Science or Engineering
• International Institute of Business Analysis (IIBA) certification*
• Lean Six Sigma Green Belt certification*
• Any designation for these above would be considered as an asset
  
  

Competencies

• Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example
• Identif ies risks and anticipate impacts to ensure a safe and secure environment
• Deal s with pressure and change by staying calm to quickly adapt to changes
• Inspires others with impactful communications and adapts to the audience
• Share s timely information within and across functions to get things done effectively
• Collaborate s with key internal stakeholders to enable higher productivity
• Solves problems using analytical thinking
• Applies analytical thinking to make recommendations that pursue sustainable performance
• Ability to work with business and technical teams to plan, develop, refine, and launch successful deliverables
• Time management
  
  

Technical S kills/Knowledge

• Knowledge in t ransportation and logistics
• Knowledge of Microsoft Suite
• Knowledge of Systems, Applications and Products ( SAP )
• Knowledge of Tableau
  
  

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.