Product Innovation Lead

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute To learn more about CIBC, please visit CIBC.com What You’ll Be Doing As an integral part of the Digital Innovation team, reporting to the Sr. Manager, Digital Innovation, the Product Innovation Lead will be accountable for supporting the development of strategic digital solutions to user pain points. This role emphasizes collaboration and cross-functional collaboration, as you will coordinate with various teams, including Digital Strategy and Digital Product teams. You are passionate about the intersection of business, design, and technology, and you strive to explore how financial services can deliver leading digital experiences for our clients At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, spending 1-2 days per week on-site while other days will be remote.
How You’ll Succeed

• Lead Sprint Zero Initiatives: You will partner with cross-functional teams, including designers, analysts, technology consultants, and stakeholders across various lines of business (LOBs). You will navigate ambiguous problems in a sprint format to execute deliverables and present recommendations to executive leadership
• Lead Digital Product Pilots: You will play a key role in supporting operations by tracking requirements and KPIs, presenting outcomes to the business, and ensuring a smooth transition to delivery
• Stakeholder Management: You will build strong strategic relationships and possess the ability to negotiate and influence business partners to ensure alignment of initiatives. Your excellent communication skills will enable you to convey information clearly and concisely to partners at all levels of the organization. You will leverage digital product knowledge and critical thinking to organize and facilitate workshops with stakeholders across the organization
• Collaboration and Team Leadership: As a cross-functional team lead, you will foster a collaborative environment, encouraging input and engagement from diverse team members. You will champion teamwork and ensure that all voices are heard, driving collective problem-solving and innovation
• Problem Solving: You will develop creative solutions and new ways of thinking about issues and opportunities, utilizing data analysis techniques and voice of client/user information
• Workshop Facilitation: Leveraging your subject matter expertise, you will facilitate workshops to gather stakeholder insights and create actionable recommendations that drive innovation. Your skills in navigating complex challenges will be key in presenting findings and influencing executive decision-making
• Process Improvement: You will utilize your experience and data analysis techniques to enhance processes and drive continuous improvement

Who You Are

• You have 2-3 years of work experience in Digital Banking in product, with a strong emphasis on coordinating with cross-functional teams and facilitating workshops
• You are driven to succeed, motivated by accomplishing your goals and delivering your best to make an impact
• Your influence makes an impact; you understand that relationships and networks are essential to success and inspire outcomes by making yourself heard
• You look beyond the moment, making decisions and taking actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible
• Values matter to you; you bring your real self to work and embody our values of trust, teamwork, and accountability

What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us

Job Location Toronto-81 Bay, 18th Floor Employment Type Regular Weekly Hours 37.5 Skills Accountability, Analytical Thinking, Continual Improvement Process, Critical Thinking, Cross-Functional Teamwork, Large Group Presentations, Leading Project Teams, Problem Solving, Process Improvements, Production Management, Stakeholder Management, Taking Initiative, Team Leadership, Workshop Facilitation