Order Administrator/Sales Coordinator

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Location: Markham, Ontario

Status: 37.5 hours per week, full-time, permanent

Schedule: Hybrid – working three (3) days in the office, two (2) days remote

Working in the Order Management department, this role is responsible to support our Direct and Dealer Sales Channels by ensuring all processes and Corporate quality standards are met and followed for accuracy and timelines.

Your role in our future:

• Handle the screening of all orders with accuracy and timeliness
• Establish active communication and engage with sales representatives to ensure prompt administering of orders
• Obtain all information required and enter order details into the system before submitting for processing
• Inform sales representatives of unforeseen delays or problems
• Stay on top of the order status and follow up with the appropriate departments when necessary
• Attend specific sales training and develop an understanding of the products and services of the company
• Be familiar with current price books, promotions and/or offerings
• Train new sales representatives on paperwork and procedures
• Assist with Tender responses
• Be available to assist order management and other sales coordinators at month-end
• Must have flexibility to work extra hours to ensure month-end deadlines are met
• Assist the team in keeping all ISO documents current
• Participate in special projects and other duties as assigned

Your profile

• Post-secondary education or equivalent experience as an Order Administrator/Sales Coordinator
• Professional verbal and written communications skills
• A team player able to work effectively in an open concept office environment
• Willingness and capability to work with detailed information and figures
• Strong organizational skills with the ability to multi-task and work in a fast-paced environment
• Working knowledge of Microsoft Excel, Microsoft Word and Outlook with the aptitude to learn new systems quickly
• Detail oriented and strong problem-solving skills

The salary range for this role, taking into consideration qualifications and experience, is $43,000.00 - $45,000.00 CAD annually.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join diverse communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together.

Quadient is an Equal Employment Opportunity Employer: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background.