Manager Release and Deployment Management

Manage a team responsible for the delivery of Release and Deployment services. Provide technical expertise, advice and leadership and contributes to strategic and operational activities related to enterprise and non-enterprise Release Planning and Deployment activities for both ITC Initiatives and corporate projects.

Develop and maintain communication linkages and relationships internally with WSIB Business Units, Internal ITC Business and Procurement Services and externally, as required, to ensure successful delivery of Release and Deployments services.

Major Responsibilities:

Section Management

• Plan, manage and control the activities of section which includes annual planning of projects and priorities, identifying resource requirements, allocating work, recruiting, establishing performance objectives, conducting performance reviews, and providing guidance and feedback to staff.
• Providing technical expertise and direction to staff when required.
• Identifying and addressing blockers, inefficiencies and other issues to effective service delivery.
• Participating as a member of the Branch’s management team in the development of branch goals and objectives in support of the divisional and corporate goals and objectives.
• Develop and administer section operating budget, authorize expenditures and report on variances from approved plan.
• Ensuring the team is effectively and efficiently staffed by identifying resource requirements, recruiting, training and orienting new employees.
• Managing individual staff performance through effective coaching and constructive feedback.
• Conducting regular performance appraisals, identifying skill gaps and ensuring appropriate training is provided when required.
• Ensuring staff relations are conducted in accordance with internal human resources policies and practices, collective agreement and appropriate employment legislation.

Deployment Automation

• Provide guidance to technical leads to develop and enhance deployment process and tools.
• Integrate Release management tools with SNOW, DEVOPS tools and QA Testing tools.
• Implement solutions for new applications deployment requirements to project owners or existing production support teams.

Release Strategy Management

• Engage with project teams to generate Release Management analysis and provide recommendations for Release Strategy.
• Preparing estimation, cost, timeline and resource requirements for successful completion of each Release management request.
• Negotiate and solicit project acceptance for proposed release calendar and scope.
• Work with Environment, Data, QA and Infrastructure teams to ensure successful release Strategy.
• Assume accountability for the Release Strategy and integration with Environment provisioning and delivery.

Release Planning

• Create a yearly release Calendar that aligns all the demands into one view.
• Generating monthly release scope and planning by managing weekly meetings with all stakeholders.
• Manage environment and project retrofit process by overseeing coordination between all stakeholders.
• Drive completion of releases with business and production support, communicating ongoing status to all stakeholders.

Release Coordination

• Enhance current SDLC deployment process by reviewing current process and researching new standards.
• Participate in creation and implementation of a strategy with Architecture and vendor development teams.
• Manage and oversee the build and deployment resolution process.

Release and Change Management

• Work with Change Management to analyze all requested changes and determine the impact to environments.
• Prepare release management dashboards and report status of release package.
• Implement metrics associated with packages.

Education Requirements

• Undergraduate Degree in a STEM related discipline or equivalent education and experience.
• ITILv4 certification designation with a focus on Release designation.

Experience

• 8+ years of Enterprise Applications delivery and leadership experience in Release and Deployment.
• 7+ years managing Release & Deployment teams in a complex environment.
• 5+ years Project Management/Delivery.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion.

Disclosing conflicts of interest

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