Catering Manager

WHO WE ARE

The Vancouver Club is a distinguished private members club nestled in downtown Vancouver. Established in 1893, the Club has a rich history and a commitment to exceptional service offering an array of amenities, including dining, function spaces, accommodations, and fitness facilities.

We are seeking a dynamic and experienced Catering Manager to join the team. This is a hands-on role for a leader who thrives in a collaborative environment and is passionate about delivering outstanding service.

OPPORTUNITY OVERVIEW

• Manage daily catering operations, ensuring alignment with the Club’s mission and values.
• Collaborate with the Director of Sales to develop an annual sales plan and budget.
• Set and achieve catering and event sales goals, meeting budget targets.
• Plan and coordinate Weddings, VIP, and Signature events.
• Prepare event orders, including budgets and floor plans, and ensure timely communication with teams.
• Oversee invoicing and accounts receivables.
• Oversee large-scale events (150+ guests) with attention to detail and client satisfaction.
• Write employee schedules and manage labor.
• Motivate and train the catering team, ensuring clear communication and accountability.
• Empower employees to deliver top-tier experiences for members and guests.
• Ensure staff training and compliance with safety procedures.
• In collaboration with the Director of Catering, onboard and train new members of the Catering team.
• Participate in monthly catering team meetings and act as a liaison with other departments, leading them in the absence of the Director.
• Supervise banquet operations, including room inspections and adherence to standards.
• Act as the primary point of contact for clients, ensuring exceptional service.
• Address guest feedback and resolve any issues promptly.
• Identify market trends and opportunities to enhance catering performance.
• Monitor guest satisfaction and implement improvements as needed.
• Other duties as assigned.

WHAT YOU'LL BRING

• Minimum of 3 years of management experience required.
• 5 years of experience in Event Planning required.
• Previous experience working for a private club or hotel preferred.
• Formal education in Event Planning preferred.
• Proven expertise with executing large events with confidence.
• Knowledge of finance, including budgets and invoicing.
• Proficiency in MS Excel and MS Word.
• Exceptional communication, leadership, and customer service skills.
• Ability to build strong relationships and adapt to a flexible work schedule (evenings, weekends, holidays).

WHAT WE OFFER

• Opportunities for professional growth and development with a supportive team.
• Transit cost coverage.
• Daily staff meals.
• Staff fitness classes (yoga, barre, boxing, and others).
• Non-matched RRSP contribution after 1 year of employment.
• Extended health and dental benefits after three months.
• Health and Wellness allowance per year.
• Uniform allowance and dry cleaning.
• Staff events.
• 50% off haircuts at the Club's salon.
• Positive and supportive environment - we work hard and we love to have fun.

The Vancouver Club is a values-driven private members club that is deeply committed to building an equitable and diverse workforce. We recognize that our greatest asset is our team. We welcome diverse perspectives, educational backgrounds, and experiences to best serve our team, our members, and our community. Join us in shaping the future of Vancouver Club and delivering exceptional experiences for our esteemed members.