Client Development Director - Venues & Promoters

THE TEAM

We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

The Client Development team uses flexibility, creative thinking, organizational skills, and relationship building to work with our clients on our products, vision, and industry needs. This team of leaders, strategists, and collaborators must always balance the unique best interests of our clients with Live Nation Entertainment’s vision and priorities. This team is client first and always ready to have the tough (and easy) conversations! We are part of the North American Client Development organization, working with Ticketmaster’s Global Marketplace organization, which sells over 500 million tickets each year across professional and college sports, theatre, arts, and concerts.

THE JOB

The Client Development Director (CDD) will focus exclusively on our client accounts, concentrating on the needs of clients within the Venues & Promoters (V&P) segment. The CDD, V&P is responsible for managing, supporting, and servicing the account-related needs of an assigned set of clients in addition to sourcing and securing new business.

WHAT YOU WILL BE DOING

• Direct and collaborate on the development of an account management blueprint, ensuring maximization of revenue and renewals within our client base.
• Develop and implement strategies to upsell existing clients on products, programs, or services that drive ticket sales and revenue for your segment; track, monitor, and adjust plans to maximize results.
• Develop, share, and implement best practices for assigned market segments.
• Forecast clients’ tickets & revenue contribution to the segment’s annual business plan by developing client-level business plans, including account strategy, profitability analysis, and program projections.
• Complete ad hoc sales operations support as requested.
• Monitor service levels provided by support teams to ensure SLA’s are being met.
• Coach and collaborate with others on client support, marketing, and account management teams to ensure effective, consistent communication of Ticketmaster’s capabilities, services, and relevant offerings for our clients.
• Responsible for retention of all clients within assigned portfolio, ensuring maximum margin levels through the renewal engagement.
• Comprehensively collaborate with a cross-functional team, providing distinct support functions to clients, ultimately maximizing client satisfaction scores.
• Identify new business opportunities, directing the client acquisition process against a set of annual sales goals.
• Proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and sales trends. Identify products and pricing that meet client needs and business objectives.
• Development relationships with key system and product users providing product team with client feedback on product enhancements.
• Assist in the identification of opportunities for new products and enhancements for development of existing products.
• Address client concerns and ensure for the resolution of issues in a timely manner, with follow-up when appropriate.
• Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.
• Maintain company’s contact management database (Salesforce) with accurate, up-to-date contact and account details.
• Monitor and report on the activities of competitors and potential collaborators identifying new business opportunities and threats.
• Coordinate responses of RFP’s.
• Retain accounts through the development of strong relationships with key decision makers and users within an organization.

TECHNICAL SKILLS

• Minimum 5-7 years’ experience with a strong focus on account management and account development.
• BA/BS or College diploma in Business, Marketing or related field and/or equivalent work-related experience.
• Excellent customer service, communication, and consulting skills.
• Strong competence in Microsoft Word, Excel, and PowerPoint.
• Experience in the live entertainment industry is desirable.
• Analytical and strategic thinking.
• Strong presentation and project management skills.
• Proven track record of exceeding sales targets.
• Experience leading change in a complex matrix-oriented organization with strong emphasis on team development.
• High level knowledge of digital media and industry trends.
• Experience with live event ticketing or real-time inventory management systems preferred.
• An understanding of Ticketmaster’s Core Marketing engine is considered an asset.
• Effective communication skills in English required.
• Up to 25% of travel may be required.

BEHAVIOURAL SKILLS

• Ability To Be Nimble - You’re nimble and don’t get stressed by last minute priority changes or asks.
• Motivator - The role requires energy, optimism, and a desire to deliver every day.
• Inclusive Communicator - You treat individuals with respect and foster a sense of belonging.
• Strategic Thinker - You’re proactive and effectively communicate your expectations broadly.
• Leader - Demonstrate inclusive leadership skills and the ability to influence others.
• Relationship Builder - You develop rapport with clients to gain their trust.
• Strong Organizational Skills - You have the ability to prioritize urgent needs while anticipating future demands.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love.

We do it all with an intense passion for Live and a diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards.
• Belonging - We are committed to building a culture where all people can be their authentic selves.

EQUAL OPPORTUNITIES

We encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process.