Patient Support Program Lead

Summary

Location: Montreal, #LI-Hybrid. Novartis is unable to offer relocation support for this role; please only apply if this location is accessible for you.

About the role: We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reach twice as many patients twice as fast. As a PSP Lead, you will be responsible for managing and implementing patient support structures and systems all while achieving KPIs through cross-collaboration efforts with all internal and external stakeholders. The role reports directly into the PSP Strategic Director and will work closely with the brand cross-functional team. Permanent role, based in Montreal.

Key Responsibilities

• Oversee the implementation of patient support structures, systems and programs that embrace the voice of patients while identifying efficiencies of scale and scope.
• Lead and develop one PSP Manager who supports the PSP program.
• Align with all internal relevant stakeholders to oversee the operations of program activities in collaboration with the PSP Operations team or/and with the ESP.
• Proactively source and introduce new technology and innovative ways to support patients during their journey and promote the optimal and safe use of Novartis products and therapies.
• Establish and maintain collaborative alliances with key strategic partners, both internal and external to execute program goals and deliverables.
• Manage patient program budget and monitor resource allocation keeping extended teams informed of status.
• Work closely with CRM / Data Strategy team to prioritize features and improving 1st party data collection.
• Work closely with Insights Manager to create specific PSP dashboards & reports.

Essential Requirements

• 8-10 years of experience in the biopharmaceutical / pharma / healthcare industry.
• Superior Business Acumen / Strategic Thinking and Planning.
• Agile with strong leadership, collaboration, communication, presentation, and negotiation skills.
• Initiative, self-motivation and superior organizational and time management skills.
• Strong knowledge and understanding of PSP subject with external network to keep abreast of changes in the industry.

Desirable Requirements

• Excellent pharmacovigilance, compliance and knowledge of Canadian (national and provincial) health care systems and environment is an asset.
• Bilingual: English and French an asset.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more

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