Administrative Support IV

Your Opportunity:

We are seeking a highly motivated and organized individual to join our team as a Clerical Support Specialist. In this role, you will provide administrative support to a diverse group of nurses and physicians within a fast-paced contact center environment. Reporting to the Non-Clinical Manager of the Specialized Support Team, you will be responsible for managing administrative tasks related to the Virtual MD and Outpatient COVID Treatment Programs, collaborating closely with both in-person and virtual teams. Key responsibilities include monitoring virtual queues, scheduling appointments, maintaining consistent communication with the public, and working directly with physicians. You will also assist with data entry, tracking, and other general support services. The ideal candidate will possess a solid understanding of healthcare systems, computer applications, and the ability to meet tight deadlines. Strong organizational skills, the ability to problem-solve, and the capacity to manage multiple tasks efficiently and effectively are essential. Additionally, the candidate must be able to perform well under pressure, collaborating with the team to identify and implement appropriate solutions in high-stress situations. If you thrive in a dynamic, team-oriented environment and are committed to providing exceptional support in healthcare settings, we encourage you to apply.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives within a department or program.

• Recovery Alberta: N
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 17-JAN-2025
• Employee Class: Regular Part Time
• Date Available: 03-FEB-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 14
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications: Some post-secondary education.Additional Required Qualifications: An equivalent combination of education and experience will be considered. At least 2 years working in an office setting, in the last 5 years. Demonstrated intermediate knowledge of Microsoft Office products is required specifically Excel, with certification being an asset. Recent experience within the last 2 years working with Connect Care, SharePoint, Right fax, and Genesys Purecloud. The successful candidate must have a demonstrated minimum typing speed 45 WPM. Will possess strong interpersonal, decision-making skills and communication skills. Previous experience in the last 1-2 years interacting with healthcare professionals such as physicians or nurses. Must have experience in the last 1-2 years working with multi-disciplinary teams and supporting virtual clinical programs. Have a minimum 2-year experience in a call center within the last 5 years. Strong knowledge of computer systems and applications. Fast and accurate data entry skills with attention to detail required.Preferred Qualifications: Strong ability to navigate and manage diverse issues and groups. In-depth knowledge of office policies and procedures, with hands-on experience using office equipment (telehealth systems, computers, fax, scanners, and photocopiers). Proven ability to work independently with confidence, efficiency, and accuracy under pressure. Excellent organizational and troubleshooting skills, with the capacity to identify and resolve potential errors. Demonstrate success in collaborative team environments.