Key Account Manager

About CoolIT Systems Inc.

Founded in Calgary, Canada in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

What You’ll Do:

Role:

This is an exciting opportunity with CoolIT Systems as a Key Account Manager. You'll contribute to our growth and success by managing key client relationships and driving revenue and market share. Join our rapidly growing organization and make an impact in the data center industry.

Responsibilities:

• Build and maintain strong strategic relationships with key and growing liquid cooling customers located in the region.
• Understand client needs and our competitive positioning, challenges, and goals to offer tailored solutions for their cooling requirements to enable growth in sales.
• Act as the main point of contact for clients, delivering exceptional service and support while identifying growth opportunities and nurturing leads into long-term partnerships.
• Achieve CoolIT's program pipeline and forecast targets.
• Create account management plans for designated accounts with double-digit revenue growth.
• Demonstrate technical expertise in data center operations and cooling solutions.
• Collaborate internally to ensure successful project execution from initial discussions to delivery and implementation.
• Stay up to date on industry trends, competition, and emerging technologies in data center cooling.
• Provide market insights and customer feedback to guide product development and innovation.
• Support the commercial aspects of key accounts, such as program pipeline, product pricing, schedules, and escalations.
• Act as a strong advocate for customers within the company, ensuring high customer satisfaction.
• Work closely with the Marketing and Business Development teams to create top-notch sales materials and proposals.
• Engage and learn from the Product and Engineering teams to develop a deep understanding of our hardware and services.
• Lead review and negotiation of customer contracts and manage inputs from stakeholders to drive execution of contracts.
• Continuously monitor performance metrics and quality standards, driving continuous improvement initiatives as needed.
• Ensure compliance with company policies and procedures.
• Potential for international travel up to 25%.

Basic Qualifications:

• 4+ years of experience in a Business Development or Account Management role.
• 2+ years of experience working in a manufacturing or advanced technology business.
• Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.
• Proven track record of success in a sales-lead organization.
• Customer-centric mindset, with a passion for delivering exceptional service and value to clients.
• Experience working in a fast-paced, dynamic environment.

Preferred Qualifications:

• Preference for strong technical background, with experience in data center infrastructure, cooling systems, or related fields.
• Experience using CRM and ERP systems such as Oracle Netsuite (preferred), Ariba, ServiceNow, or Zendesk.
• Advanced degree preferred.

Skills:

• Strategic thinker with a demonstrated ability to develop and execute on complex business plans and initiatives.
• Strong, organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams across all levels of the organization.
• Proficiency with MS Office tools such as Word, Excel, Powerpoint and Outlook.
• Ability to adapt quickly to changing priorities and requirements.
• Ability to travel up to 25% of the time (international travel, but mostly in North America).

Benefits:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending, covered by CoolIT from day one.
• Casual yet professional dress code.
• Retention rewards like “The Big Coffee Break” for tenure, offering additional vacation time and a monetary bonus.
• Employee ownership program.

We thank every candidate in advance, however, only those selected for an interview will be contacted.
Successful candidates for this position will be required to undergo background checks including criminal records check and education.