IT Manager - End User Experience

Why you’ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

The IT Manager, Service Desk, leads the End User Experience department, ensuring exceptional IT helpdesk and endpoint management to support our logistics and transportation services. This role is responsible for managing a team of professionals, implementing best practices, optimizing workflows, and delivering a seamless technology experience for end users. The IT Manager directly contributes to organizational success by maintaining efficient, reliable systems that empower business operations.

• Location: 6767 Davand Drive, Mississauga
• Schedule: 40 Hours Monday to Friday, on-call duties
  
  

What You Will Do

• Lead and mentor a diverse team of IT professionals.
• Lead the department by utilizing industry’s best practices in IT helpdesk, Asset Management, Change Management and Vendor Management.
• Implement and maintain the policies and procedures for managing end user systems with a focus on cyber security practices and compliance.
• Working with Human Resources and other leaders for Onboarding to offboarding practices and procedures to maintain a seamless experience for our users
• Lead Endpoint Management, managing the product selection, asset lifecycle, and optimizing through automating the deployment of hardware, patches, and software
• Ensure communication with end users for all IT related impacting issues and changes.
• Maintain/manage shift coverage based on current operating hours.
• Research, test and plan new and emerging technology for continuous growth.
• Report on Service Desk metrics and score cards with focus on customer experience value
  
  

What You'll Bring

• 5-7 years in managing an IT helpdesk and managing endpoints
• Customer experience mindset
• Optimize and Automation mindset
• Value loop for continuous improvement
  
  

Along With The Following Skills & Competencies

• End User Operating Systems
• Endpoint Management
• Help Desk Management
• IT Management and Leadership
• IT Operations
• IT Performance Management
• IT Asset Management
  
  

Why people love working at Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
  
  

We are a top employer!

• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity
  
  

Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.