Food Service Supervisor

Position Summary:

Reporting to the Manager of Food Nutrition Services, the Food Services Supervisor supervises and instructs employees engaged in the operation of the Food & Nutrition Services Department. Responsible for overseeing the production, service and delivery of food to the patients and also the ware-washing and other related functions; responsible for daily replacement of staff, conducting and summarizing patient satisfaction surveys and for ensuring high standards of food quality, safety and sanitation.

Responsibilities:

• Supervise employees and daily operations of Patient Food Services;

• Display initiative and good judgment in dealing with operational problems, assigning tasks and adjusting small grievances;

• Ensure a commitment to standards of excellence and the concept of accountability through completion of departmental goals and objectives.

• Ensure a patient focused approach is delivered and adhered to by all staff;

• Liaise with Clinical Dietitians, nursing, co-workers and staff to handle patient satisfaction issues;

• Maintain patient service documentation in accordance with departmental policies, hospital standards and professional standards.

• Other duties as assigned.

Qualifications:

• Must have Grade 12 education

• Post-secondary degree or diploma relevant to Food Service or Clinical Nutrition – preferred

• 2-4 years in a leadership role, preferably in a food production area within a healthcare setting – required

• Food Handler Certificate – required

• Ability to direct and supervise staff.

• Must possess tact and courtesy in dealing with employees and other persons in the hospital.

• Effective communication skills; verbal & written

• Experience in food service management & customer service, preferred

• Ability to communicate in the French Language would be an asset.

• Excellent computer skills including Microsoft office (outlook, word, excel)

• Hotel-Dieu Grace Healthcare is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please let our recruitment team know.

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.