Quality Assurance Manager - General Merchandise

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Key Responsibilities

• Responsible for the overall quality of product being shipped out to customers.
• Owns the creation, maintenance, and publication of test protocols and specifications that keep suppliers and internal staff aware of company’s most up-to-date product standards & requirements.
• Provides product quality expertise to category development teams to analyze specification and identify any potential quality concerns to prevent at the design stage.
• Acts as RBI's technical expert in commodity category by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with safety implications and perceptions.
• Monitors and assesses Federal regulatory changes by agencies such as Health Canada and CPSC to ensure RBI legal compliance.
• Participates in on-going enhancement of Continuous Improvement programs, especially of the RBI Specification System (SPEQ).
• Evaluates and performs analysis on products to qualify and quantify critical specifications and processes, recommend any improvements, including cost reduction.
• Works with all material suppliers to ensure testing is performed and meets all requirements.
• Provides product safety expertise ensuring requirements are incorporated into product design and manufacturing level.
• Ensures alignment between our 3rd Party Testing Partner and Tim Hortons greater QA team processes and guidelines.
• Works in cooperation with Logistics, Legal, Customs Brokers, and Tim Hortons Corporate o ensure all product packaging, and labeling meets the local legal requirements for importing general merchandise to Canada.
• Ensures all suppliers sign off on compliance agreement annually and maintains files.
• Works with 3rd party testing facilities on finished product testing seasonally.
• Deals with defective claims and quality issues with suppliers and ensures a Corrective Action Plan is put in place.
• Mitigates Quality risk during development process from Samples stages to Bulk Production.
• Under indirect supervision, responsible for development, maintenance and enforcement of product safety and quality control programs and procedures to monitor the quality of assigned commodity suppliers for 5,000 restaurants.
• Evaluates consumer and restaurant complaint information and analyzes supply chain to determine incident cause and verify corrective actions/preventive measures
  
  

Qualifications

• 5+ years of Quality Assurance experience, preferably in the textiles industry or similar manufacturing environment
• 5+ years leadership or corporate experience
• Bachelor’s Degree in Manufacturing Engineering, Science or other Quality-related field equivalent work experience
• Experience working with international vendors
• Experience with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
• Knowledge of current manufacturing and further processing in Merchandise, Drinkware, Textiles, Toys
• Knowledge of laboratory testing procedures and processes to monitor supplier performance standards
• Knowledge of general merchandise product range (confectionery, drinkware, home décor, apparel, home fragrance) is preferred
• Ability to work independently and as a team player
• Ability to influence others and resolve conflicts diplomatically
• Strong analytical and processing skills with aptitude to interpret technical data to make supplier performance decisions
• Effective communication, organizational, and time management skills
• Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders
  
  

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.