Customer Administration Agent

Joining NORTERA means choosing opportunities to grow together!

The North American reference for ready-to-cook vegetables, we do everything we can to contribute to the well-being of society by providing access to healthy and sustainable food.

NORTERA produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.

Why choose Nortera

• Competitive salary and annual bonus, advantageous leave policy;
• Flexible work schedule in hybrid mode;
• Complete range of benefits (telemedicine) and employee assistance program;
• Possibility of contributing to an RRSP with employer contribution;
• Participation in a volunteer day at the employer’s expense;
• Reimbursement for tuition fees and physical activity;
• Environment promoting learning and professional development;
• Opportunities to work on stimulating projects within a growing company!

Your daily role

Under the responsibility of the Customer Service and Dispatch Manager, you will work closely with our customer service and sales team to process customer deductions within prescribed deadlines and ensure follow-ups. You must demonstrate excellent organizational skills, be detail-oriented and will be required to carry out various administrative tasks.

THE ROLE:

• Record and track customer deductions in the system daily to ensure efficient distribution;
• Process customer deductions by ensuring that they are the subject of a previously authorized agreement;
• Search and attach supporting documents via the various customer portals;
• Submit and follow up on complaints and refund requests related to invalid deductions;
• Work with sales representatives to track the progress of refunds and claims;
• Work in synergy with customer service to generate invoices (short, overage, etc.) and issue credits;
• Keep claims tracking files (All Claims/ODF) up to date.

Your profile

• Minimum 3 years of experience in administrative support and/or customer service;
• Diploma of college or professional studies;
• Good knowledge of the Office suite (ideally the Google suite as well);
• Good oral and written communication skills in French and English;
• Taking initiative, analytical and team spirit, and dynamism;
• Attention to detail and thoroughness;
• Good practice of French and English (exchange with clients and colleagues across North America).

We need people like you!

Come grow with Nortera!

Although all job applications will be considered, only successful candidates will be contacted. The masculine credits could be used without discrimination and only for the purpose of lightening the text. We guarantee equal access to employment and encourage the most diverse applications in order to be able to provide ourselves with a varied workforce representative of the communities in which we are established.