Director, Concierge

THE TEAM

The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.

THE OPPORTUNITY

Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to lead and motivate the team responsible for upholding operational excellence in a Concierge center and work effectively with cross-functional departments to support the growth of the Concierge division.

As Director, Concierge (West), you will oversee the execution of all Concierge Management activities and play a pivotal role in driving continuous improvement within Concierge Centres in Western Canada through inspirational leadership and robust cross-functional partnerships. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Concierge Director, you will lead the team to:

• Optimize business performance in each channel
• Maximize the sales of clothes, deliver world-class service, and build loyal client relationships
• Manage the world-class delivery of sales and solution expertise
• Proactively identify, resolve, and prevent escalation opportunities
• Identify and escalate productivity and profit maximizing opportunities to drive the Concierge business
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Concierge Director has:

• Proven and best-in-class skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneself
• A commitment to learn, apply, champion, and enrich Aritzia's Values, Business and People Leadership principles
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value
• A deep understanding and commitment for the industry in which we operate

THE COMPENSATION

The typical hiring range for this position is $150,000 - $250,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. Additionally, this position may be eligible for bonus and equity.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Industry-leading benefits you will receive while working at Aritzia:

• Aspirational Workplace – Our offices are specially designed to be spaces of creativity, productivity, and inspiration. They’re also dog friendly. Woof.
• Product Discount – Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Café – Everyday Luxury dining, exclusive to Aritzia. Our in-house café and bistro is like a private restaurant, only you also get complimentary coffee and ice cream.
• The SET – Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, works out well.
• Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
• Amenities – Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms, and more.
• The Extras – We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.