IT System Analyst

Position Summary:

Reporting to IT Manager, the IT System Analyst is responsible for analyzing how well software, hardware and the wider IT systems fit the operation of various divisions / business units of Mon Sheong Foundation. The IT System Analyst will also communicate with users to understand the business requirements / needs, and write technical requirements for upgrading existing systems / acquiring new systems, and also involve in system implementation and monitor their effectiveness.

Duties and Responsibilities:

• Plan and lead the design, development, implementation, testing, maintenance, and evaluation of business system projects / initiatives;
• Perform testing and evaluate application software/hardware including creating test cases and test plans;
• Assess quality assurance and capacity of existing systems and applications, and make recommendations for improving performance;
• Communicate with users to understand the business requirements, and develop / prepare technical documentation;
• Collaborate with business leads and subject matter experts in prioritizing work / project, and managing stakeholder expectations;
• Manage vendor relationships to ensure system functionality meets business requirements;
• Other duties may be assigned from time to time.

Qualifications:

• University Degree or College Diploma in Computer Science, Information Technology, or related field;
• 5+ years of work experience in the information systems field;
• 3+ years of work experience in systems analysis and project management;
• Experience or familiarity with a Long Term Care environment is an asset;
• Familiar with Microsoft 365 environments;
• Experience with Cisco networking environments;
• Ability to interpret and converse with technical information;
• Excellent communication and interpersonal skills;
• Strong analytical and problem-solving skills;
• Self-motivated individual with an aptitude for learning and providing outstanding customer-service;
• Demonstrated ability to work as member of a team and multi-task in a fast-paced environment;
• Bilingual in English and Chinese.

Note: We thank all candidates for their interests. However, only those selected for interviews will be contacted. No phone calls please.

Disclaimer:Mon Sheong Foundation is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.