Operations Coordinator

Job Brief

As an Operations Coordinator, you will play a crucial role in ensuring the smooth and efficient operation of our De’Longhi Group Program in various functions.

Position Summary

As a member of the Client Service Team, the Operations Coordinator will partner with the program’s Client Manager. You will be responsible for monitoring, reviewing and actioning reporting on a daily basis. Coordinating activities & events, managing schedules, and providing support & management with different field executions. You will ensure the Field Representatives are given the information they need to meet their key performance indicators. You will take the initiative to help Field Representatives improve performance, procure materials and resources required and assist in their day-to-day activities. The ideal candidate should excel in multitasking, have strong communication skills, and be adept at problem-solving.

The Perfect Person for the Role

You are a ‘take charge’ & ‘coffee cup is always full’ type of person who loves juggling many priorities, people and deadlines. You are a 'thinker' who is comfortable with also being a 'doer.' You love finding solutions to problems. You are comfortable with being provided guidance and have the confidence to take the ball and run with it. You say, “Pressure? Bring it on!” You have a keen eye for the details and work towards putting the best solutions forward. You bring high-level Word, PowerPoint and Excel skills to the table – these are critical to the role. You’re like a ‘dog on a bone’ when it comes to getting the information you need. Your amazing communication, relationship-building and leadership skills make you that person that everyone wants to work with and support. And lastly, you believe that the words ‘work’ and ‘fun’ belong in the same sentence!

What You Will Be Doing Every Day

• Work with the Client Manager to ensure the appropriate, standard tools are in place and functioning to ensure 100% effectiveness for the Field Team
• Administration of the Document Management System, including the maintenance and fine-tuning of information as needed
• Coordinate Events & Activities
• Providing support & management with different program initiatives
• Ensure information in the database is relevant and up-to-date
• Assist with the creation of presentation materials
• Assist with the review of compliance reporting/quality control and initiate follow-up as needed
• Assist the Information Solutions Team and the Client Manager with reporting

Your Experience

• Advanced skills in the Microsoft Office suite of products
• Power Bi experience is considered an asset
• Excellent analytical skills with the uncanny ability to develop key insights
• Strong organization and communication/collaboration skills
• Strong ability to deal with multiple priorities and stakeholders in many departments
• Strong verbal and written communication skills
• Ability to work under pressure in a fast-paced, demanding work environment
• Highly organized, fact-based, and very detail-oriented
• Ability to work remotely from home and to work from our Oakville head office (hybrid work environment)
• Post-secondary education preferred - business concentration an asset
• Work experience in a Sales or Marketing function preferred
• Small Domestic Appliance, Grocery channel, sales or merchandising experience is a strong asset
• Bilingualism (FR/EN) is considered an asset

What You’ll Love

• We are committed to fostering an environment where you can thrive both personally and professionally. We believe that a balanced life leads to a fulfilled and motivated Operations Coordinator and ultimately contributes to the success of our projects and the well-being of our entire team.
• Competitive Compensation: We believe in recognizing the value of our team members and offer a competitive compensation package with benefits, communication allowance, and mileage reimbursement when traveling to events or meeting outside office requirements. Rates are adjusted monthly based on provincial gas prices.
• Inclusive and Supportive Environment: Join a team that values diversity and inclusivity. We foster a welcoming atmosphere where your voice is respected, and collaboration is encouraged.

How to Apply

• If you haven’t already figured it out, it’s really important for Encore to have the RIGHT Team. If you know that you’re a great match for this role and think you’ll be a great fit with Encore, then you should definitely apply to this exciting opportunity! If you’re not jazzed about what you’ve read so far, that’s OK, we’re sure the right job is out there somewhere for you.
• For those of you who apply, thanks so much for your interest in learning more about this exciting opportunity. We’d love to chat with all of you, but sometimes we simply don’t have enough time. If we feel you’re a good match, we’ll definitely be reaching out to you to move you forward in the selection process. If you're selected, you’ll be asked to complete a recorded, digital interview which you can do with a webcam or a mobile device with a front-facing camera.
• Encore strives to make our recruitment and selection processes as accessible as possible and provides accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and selection process, please reach out to us.