Knowledge Analyst

The AskHR Education and Knowledge team is responsible for the creation and maintenance of the AskHR knowledge database utilized by Manulife colleagues globally. The team is tasked to ensure colleagues can find the answers to their HR-related questions in a format that is creative, conversational, and colleague-focused. In tandem with leading all aspects of the knowledge database, this team also focuses on the education of the HR Operations function by creating and delivering engaging training content.

Reporting to the AskHR Training and Knowledge Lead, the Knowledge Analyst will be responsible for establishing themselves as a knowledge database subject matter expert – focusing on ensuring content is up to date and aligns with our content strategy. Additionally, the analyst will be responsible for supporting our training objectives related to the AskHR contact center.

Position Responsibilities:

• Monitor incoming requests for editing current content and ongoing monitoring to ensure articles are up to date.
• Ensure content is approved by the appropriate partners and annual review is completed.
• Provide guidance to content owners to ensure the colleague perspective is incorporated in content and makes recommendations for enhancements to content.
• Perform user acceptance testing as required for any HR system releases or enhancements.
• Deliver regular reporting on knowledge usage including timely delivery of usage statistics and colleague feedback.
• Assist the knowledge and education consultant with training delivery
• Complete monthly AskHR audits
• Ensure processes & procedures are clearly documented

Preferred Qualifications:

• Salesforce, SharePoint and Workday experience an asset
• 2 years experience in HR related role
• Post secondary degree in HR, Business or English
• Strong writing and communication skills
• Ability to manage multiple priorities
• Ability to develop strong working partnerships and stakeholder management
• Detail oriented
• Demonstrates a globally aware mindset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

Primary Location

Working Arrangement

Salary range is expected to be between

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.